V2 Rubric Detail — f7ff5cfe-771f-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-03 20:44
Duration
40m 17s
Contact
Derik Smith
Issue Type
Hardware Fault
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Girly Joy Pocot
HappyFox Case
#LTS00135848
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Child node disconnected
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy3.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution0.94/5
Technical0.94/5
Communication2.50/5
Ownership4.00/5
Escalation0.00/5
Customer Exp1.79/5
Overall32.5% (-23.6)

V2 Grader Summary

The issue remained unresolved as the node stayed solid red with no RMA or escalation offered. Technical accuracy was compromised by misapplying the 5-press escalation method and skipping key diagnostics. While the agent owned the call, they failed to confirm warranty status or provide a proper resolution path, resulting in an Unresolved outcome.

V1 Case Analysis

Velop MX5500 node solid red; basic reset steps attempted; agent advised purchase of new Atlas Wi-Fi 6 mesh system. No fix achieved.

Troubleshooting Steps
  • Asked for serial number (not obtained)
  • Instructed to press and hold the reset button on the red node
  • Advised to look for the default SSID in phone Wi-Fi settings
  • Suggested a 5-press reset on the main node
Key Observations
  • Agent did not follow the standard Velop troubleshooting flow (no modem/WAN test, no parent-node verification).
  • Model identified as MX5500, but serial number was never captured, preventing warranty or RMA assessment.
  • Instructions were repetitive and often unclear, leading to customer confusion.
  • Agent shifted to a sales recommendation without confirming hardware fault or warranty eligibility.
  • Agent did not summarize next steps or confirm a resolution with the customer.
Positive Highlights
  • Maintained a polite and patient tone throughout the call.
  • Acknowledged the customer's frustration and thanked them for their patience.
  • Provided clear instruction on how to press and hold the reset button.
  • Correctly advised to check the phone's Wi-Fi list (not the app) for the node's default SSID after reset (aligns with adjacent_smartphone_wifi.md).
  • Correctly advised 5-press reset on the main node — MX5500 is confirmed compatible per universal_5press_models.md.
Agent Errors / Gaps
  • Failed to collect product serial number, which is critical for warranty/RMA assessment.
  • Did not verify warranty status or perform proper isolation steps (modem/WAN check, parent-node diagnostics).
  • Provided an incomplete troubleshooting sequence; skipped key steps such as power-cycling the parent node and checking WAN connectivity (per velop_wifi_connectivity.md Step 2).
  • Moved to a purchase recommendation before confirming the node was truly defective (per universal_escalation_guide.md, hardware fault should be confirmed before suggesting replacement).
  • Did not guide customer to access local web interface (192.168.1.1 or myrouter.local) to check node status or internet connectivity (per velop_wifi_connectivity.md Step 4).
  • Incorrectly suggested checking for 'velop setup' in Wi-Fi list (transcript [05:00]) — per KB, factory reset node should broadcast default SSID from label, not 'velop setup'.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 98%
The node remained solid red at the end of the call with no resolution, RMA, or confirmed workaround provided.
R2 Partially Met Diagnostic thoroughness conf 93%
Agent instructed reset and checking Wi-Fi list, but skipped key diagnostics like verifying parent node status, WAN connection, or modem health.
R3 Not Met Correct resolution path conf 94%
Agent suggested buying new nodes without first confirming warranty status, hardware fault, or offering an RMA; the chosen path was not aligned with policy.
Technical Accuracy
T1 Partially Met Technically accurate info conf 92%
Agent identified the symptom (solid red node) and asked for serial number, but failed to ask about parent node LED, internet status, or recent changes — missing logical diagnostic progression.
T2 Not Met Appropriate tools / resources used conf 95%
No use of admin dashboard, remote tools, or speed test despite customer having app access; agent relied solely on verbal description for node status and network visibility.
T3 Not Met No misinformation conf 98%
Agent incorrectly instructed customer to press reset button five times on main node. Per universal_5press_models.md, this is a diagnostic escalation method to generate logs/tickets, not a pairing or fix method for a red child node. This caused confusion and provided no technical resolution.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent kept the call moving but there were many pauses, unclear transitions, and repeated requests for the same information.
C2 Partially Met Confirmed understanding conf 86%
Agent used simple language but did not consistently confirm the customer’s understanding and occasionally gave vague directions.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent stayed on the call, did not transfer, and attempted to resolve the issue themselves.
O2 Partially Met Proactive follow-through conf 88%
Agent suggested resetting and possibly buying new nodes but did not set a clear timeline or follow‑up commitment.
O3 Not Applicable Closure confirmation conf 100%
This appears to be the first contact; no prior case history to maintain.
Escalation Judgment
E1 Not Met Correct escalation decision conf 94%
No escalation was performed even though a hardware fault (persistent red node) likely warranted an RMA or higher‑level support.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred; therefore execution cannot be evaluated.
Customer Experience
X1 Partially Met Customer effort minimised conf 84%
Agent thanked the customer and said “thank you for your patience,” but overall empathy was minimal and scripted.
X2 Partially Met Tone & rapport conf 85%
Agent maintained a steady tone but did not adapt to the customer’s confusion or frustration beyond generic prompts.
X3 Not Met Overall experience conf 90%
Customer had to repeat serial number, reset steps, and describe the problem multiple times; agent did not streamline the process.
Call Transcript59 turns · 69 lines
Speaker 2
[silence] Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting Register.Linksoc.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support options may be available depending on the issue. Hi, thank you for calling Linksys. This is
00:00
Speaker 1
I'd like to hear you, ma'am. You speak up a little bit. Not really. I can barely hear you. Thank you. How are you this afternoon? I'm been fine. Thank you. Do you have a question? Well, I have the latest mesh system. One of my nodes is always red and I've tried moving it to see if it would the area, but it's not. It's the note itself. I tried resetting it and doing everything like that. It just turns red all the time. So, I'm assuming that I, if I tried to do have you tried to do web. you tried to do web. I'm sorry. There you see it does it shows up and the Wi-Fi list as offline.
01:00
Speaker 2
Joy, how can I help you today? Yep. Can you hear me? How about that one? Yep, I'm doing good. How about you? well, how can I help you today? Have you tried to check if the network name of that node is showing up? Have you tried to check if the default name of that node is showing up on the Wi-Fi list? Mm-hmm. [silence]
01:00
Speaker 1
Is that probably a safe assumption? That one I can go get it one second. Hold on. Let's see where I can find it. is it on the uh is it on the unit itself? Okay one second. Yeah so it was always red I thought it was the area but I I moved it and the one they replace it with is green but this one's always red so it's you just probably dead but let me take a quick look. One second. One moment. Okay I'm here now. It says on the bottom of it. Well I don't know if I can even see it but let's try let's try this Try this one.
02:00
Speaker 2
Uh, may I have the serial number of that Linksys device, please? Mm-hm. Yes, at the bottom. Mm-hm. mm-hm.
02:00
Speaker 1
Second. It's real number. And there it is. It's really hard to see it. It's on a sticker on the inside of the unit, so it's really hard to see it. One second. See a number. magnify and it's still hard to see it. Let me try to do this one second. Even the light on it. Well, sorry ma'am. Really hard to see it. It's hard to really. Try to do this. Try to get a picture of it. One second. Then I can try to do it that way instead. One second. Hold on. One moment. Thank you for your patience. Patience with me.
03:00
Speaker 2
Um yeah, ours, three year for warranty only for the mesh. Um our mesh routers has three year warranty only.
04:00
Speaker 1
three years not close close enough but so should I should I buy should I buy a new node or should I just buy a whole new system? system system was bought in 17 and I bought the two new nodes in 22. What what would would you suggest? I I I tried that yes I've tried that I can do it again but I tried one more time but yes I have. I can see the node and it says it's offline. On the app? On the app? Uh uh.
05:00
Speaker 2
ok for that one if it stays solid red like did you push the reset button of that note? can you try to check if you can see try to check your Wi-Fi settings first try to check the Wi-Fi list if you can see velp setup or the name of that node not on the app yeah you go to your phone yeah not on the app you go to your phone settings and go to Wi-Fi settings
05:00
Speaker 1
I see my network, I don't see my network on the C. I see my network, I don't see anything on the Belle. Do you mind that work? It set up. So. About 10 seconds. I can try it again. My lights turns off me? The lights are still red. Now it's flashing red. That's toning. It's still flashing red. Now it's off. So let go of it now. lights right now, it's nothing. So, um. It's now to let go. Okay, good. Okay, good. All right. Thank you. Thank you for your help. Very kind.
06:00
Speaker 2
and check the available networks. Can you see Linksys or add hello setup [silence] okay, like for how long did you push the reset button of that no [silence] try to press and hold it until the light will turn off then release. [silence] Wait for the light to turn blue, then let go. Okay, I can let go.
06:00
Speaker 1
So, now, if it turns, if it turns red, then it's dead. If it turns green, then it's OK? Is that what you're telling me? [silence] I can see it. I can't see it on my Wi-Fi list. I can see it on the Linksys thing, though. That's it. I don't have a, I don't, I don't see anything on the Develop or anything like that on the site. [silence] I can look at, I can look at my Linksys app and it shows, let me see if it says here. It'll Linksys app. Right. On the Wi-Fi settings, I don't see, I don't see a, [silence]
07:00
Speaker 2
you're welcome i'm um i'm gone yes so once you reset it if you can see its default name on your wi-fi list then we can still readd it on your system because if its default name is available on your list then yeah that means it's still ready for setup then we can readd it um no you we will not base on the Linksys app because yes it will be still listed there but as offline node we will check your wi-fi settings on your phone itself not on the app
07:00
Speaker 1
I'm not seeing anything about Belup. All I see is SDF. I don't see my I don't see my home network. I don't see anything else about Belup.
08:00
Speaker 2
[silence] We'll check to check first. We'll try to check first. Is it solid red right now or hot pink? You go to your Wi-Fi settings again and check the available networks. Mm-hm. Okay. So, that means your node is still ready for setup. So, kindly grab that node and
08:00
Speaker 1
I'm gonna plug it one second. Thank you for your help. One second here. All right, good. I'll plug it in back in bucket. Take it back to my office. See what happens. Oops. Take it back there to see what happens. My phone's asking for the vellum password. I don't know if I have that or not. Go look for that but let me plug this thing first. Mm-hmm. It did show up. Let me try this one. So I'm going to plug it in right into my network, into the main router. One second. Let me do this. One second.
09:00
Speaker 2
plug that in right next to your main node or at least two to 3 ft apart from your main node.
09:00
Speaker 1
Okay. Okay, bolted in my next closer router as I can get about two feet away from my router. Now what am I supposed to do? Plug it back in? It's blue right now. Mm-hmm. Sure. D. Smith, D. S-M-I-T-H. Sdninc.com. It's Sam, David, Nancy, Indian, Nancy, Charlie.
10:00
Speaker 2
Yeah, plug it back in, then wait for it to boot up. Let me know if it will turn solid red again. Okay, yep, it's still trying to boot up. May I have your email address, sir? Yeah.
10:00
Speaker 1
So it comes up red again, does that mean it's dead? Dirk D. I. R. K. Last name is Smith, S-M-I-T-H. Cox Communications COX okay, okay, I link, I link the sabs. One second. I just can't, solid red on the thing.
11:00
Speaker 2
Not yet will we add it to the system? May I have your first and last name? [silence] And who is your ISP? [silence] Okay, can you give me the serial number of your main node? You can check your Linksys app [silence] to provide the serial number. [silence] It's now solid red. [silence] So for you to add it, just press the reset button of the main.
11:00
Speaker 1
On the main node? So hold on a second. Main node. Do it five times you said? Okay. 12345. He did that. Now it's flashing red on that one. Now it's green again. It's turned green. Still red. What do I do with it? Leave it alone. Flashing red now. Okay. What do you want to know about my Lexus? I went to the app. I'm going to ask.
12:00
Speaker 2
Node 5 times, press every second on the main node. [silence] Right. Now click the reset button five times on the main node. [silence] Okay. Right. And About the child node. [silence] Let me. Let me press to wait for about a minute. Wait for it to flash. Yeah, and then let me know if it will start to blink. Right. [silence] Okay, good. That means it's trying to connect to the network. So, just wait for three to five minutes for it to connect completely. [silence] You go to the.
12:00
Speaker 1
wait a second [silence] Yeah, I'm gonna get out of this here. [silence] It says SDN network has no internet connection. That's not true. Check the power out, that's not true. They've got plenty of power. So let me see the other one, the other child one is flashing red right now. Wait a second. Log on to my router password. Give this one second now. [silence] router password is Oops. See if that works. [silence]
13:00
Speaker 2
And then click the main node and give me the serial number.
13:00
Speaker 1
one second. Yeah. Cream, not connected to the Wi-Fi, it says. my phone. It says now come... now I'll go look in the uh... Go look to the uh... manager Wi-Fi. I gotta log in here. One second. gotta do that. I gotta find my router password again. One second, thank you. The router password is, I got it right here. Good. Okay, got it. Log into this. it's incorrect password. It's the right password. That's the right password. And the right password.
14:00
Speaker 2
Just log in using your or your router password.
14:00
Speaker 1
it? That's correct, but I know my password. Let me just show the hint. What? Okay, one second. Do that. The password is wrong. You're not connected to the Wi-Fi. Let me go back to my email. That's why it's dead. Turn home settings away from home. Okay. Okay, so let me try this. I'm gonna I'm gonna try it more time. Just one more time. This will my password, but let me try it again.
15:00
Speaker 2
Just reset if it won't accept it. Just reset your router password or admin password if it won't accept it. Email and router password is no longer available on the linksys app. So if you're going to log in using it, it will still show you no internet connection.
15:00
Speaker 1
Okay, next, log in. See this work system. Incredible. So I'll show the handoff to reset password. First, look on one of your inborn notes for the recovery key. How do I get the recovery key? I gotta find the main node. Just look at any node, but you go to the main node. Let me find it. Jesus, I don't know if I can see it. Can you see it in here? Let me take a picture of it again. Thank you for your time with me. Appreciate it. Where you located? You haven't heard any roosters this morning. [silence]
16:00
Speaker 2
Yeah, that's at the bottom of the main node. Yeah, just use the main nodes, recovery key, that five digit number. They're welcome. Um, in the Philippines.
16:00
Speaker 1
I mean, YAP. Can you make it to recover a key? One second. All right, recover you. You get a picture of this here. Country key. Oops. Picture this. All right, recover you. Just go get it here. One second. You can, good. I can get... Can you see this recovery key? The recovery key's kind of blurry. It's a bottom line, right, that I can see it, but I can't get it... I can't get a clear picture of it, though. I can't get a clear picture. You're trying to get a clear picture of it, it's hard to do.
17:00
Speaker 2
Yeah. I already checked your account. Yeah, I can see your node here and it's online and yep, I can see its serial number. Yeah, that's a five, five digit number. How many nodes do you have in total, sir, for this system? OK. [silence]
17:00
Speaker 1
K, got it right now. Five, one, five. see if I can't get it right. Three. two. can't see this last number. I have to look at it. Oh. So I plug it in on my phone. do it one more time. Back to my, the Linksys app. So the, that, that child one is still red. It's a solid red now. That one that's the, the child one, still red. Did you hear me? let me try this for now. Let me try this. let me see if this I'll put it on the Linksys app. Okay, I did this. The call holder will be notified as soon as we change. Okay. Continue. Her new password. Oh God. That's the problem. Okay. So let's just do this real quick. Okay. Almost done here. Thank you for your patience. so good, new mattress, yes I do. Can't contain your password. Your hint can't contain your password. Oh, Jesus Christ. Your hint cannot contain your password. Or the hint itself. I'm sorry, the hint. Sorry. I'll put the usual. Genius. Edit notes here. Getting router settings, it says now. Router passwords change to, uh, changes right now. That's a login. Looks like I do this again, right? Okay, so let's do this really quick. You know to this. Alright, I put in my email address, I don't think I do my router password, right, instead. She told me to do. Let's do this. it's a solid red right now, solid red still. One second. Let's get our settings right now. One second. This is Linksys. Um the site connecting to this, this is how I'll log in again. Right? That's let me log in again. So let's look at it. It sounds you the. So I uninstall the Linksys app and same, delete it and you install it. One second. You remember all my settings reporting.
19:00
Speaker 2
the child node still red can you try to check your list again if is still there try to uninstall the app and reinstall it again because i think it's just getting it on a loop so uninstall and reinstall it Yes yep
23:00
Speaker 1
Probably not. Let me just get, close this out. Close this out. Delete it. Hit the home screen to delete it. Move the app. I'm deleting the app right? Ok, delete it. Delete all its data. OK, it's done. Going to find it now again. I'm going to search. You know what, I'm doing here pretty good but I just need your little help, so let me just link to this. OK, link to this app. There it is. Downloading it right now. Open it up. Allow, allow this.
24:00
Speaker 2
What is it again, sir? Um, yes. Yeah, I just agree.
25:00
Speaker 1
Still. still getting into the router settings on the app. OK, the link says it's locked in. [silence] It says it's on the screen, it all it says right now. [silence] Let's what happens here? [silence] I'm going to look for the. I'm going to look for the uh. setting in the meantime. He does not see the uh. The develop one yet. Not the develop one. I'm looking I'm looking for that man. I don't see the develop anymore. I don't see it. Mmm.
26:00
Speaker 2
but how about your wi-fi settings on your phone is it still available on the list okay there's no velo anymore
26:00
Speaker 1
Which one, the lead one or the, the lead one? Child one? Un hmm. Okay, so let's leave the, even, I unplugged the red one, the child one. Unplugged it, leaving it unplugged. Do you want me to disconnect the power on the other one you're saying? Okay, unplug it. Let's get it unplugged. One second. Gonna get unplugged here. Gotta get in here and do this. All right, so unplugged it. And now, how long do I wait? 30 seconds? Okay.
27:00
Speaker 2
Try to reboot that node, just unplug it and plug it back in. The, the, um, kindly unplug both of them.
27:00
Speaker 1
you need that one second. got on to get this thing in here. more than 10 seconds. That's all right, right? I'm trying to get it plugged in kind of hard. Get it in here. too big. almost got it. almost tight. I'm trying to get into it. yet. I don't have it plugged in yet. [silence] Come on, plug this thing. Plug this ethernet cable. It help me, do it, help me do it a little better. One second. Almost got it. Wow. Uh, ripped it. Have to get the angle on this thing to do it. One second. I still can't do it. One second. Do it this way. Got it. It almost. It almost got it. Something going. it right now. it's blue. that's all it is right now. it's light blue it's barely [silence] okay. nothing's going on with it right now. it's blue. that's all it is right now.
28:00
Speaker 2
[silence] So if the main node is solid blue, then you can turn on the child node.
30:00
Speaker 1
it's still flashing blue don't see velop on the other network cell mate Wi-Fi. Yet just saw blue, this looks like a light blue right now. Now the develop the main one turned red. okay, hopefully, it's solid red right now. still solid red. still solid red and my child one is red also.
31:00
Speaker 2
Uh-huh yeah We just wait for it to go back to blue. Yep. Yep, just give it a more minute. I think we got the process. Okay. Just wait for it to turn solid. blue. Since it's online, it's just about to.
32:00
Speaker 1
And now it's, now it's, now it's turned green. It just turned green. And so did the other one. The child one turned green as well. How about that? No, no, it turned green then it turned red. It was green then it, it was green for a, it was green for a second then it turned red again. Hopefully so. Then I'll unplug it and put it back in the other area and see if it works again. Okay, thank you. So if I were to upgrade it to a different Linksys system what should I get? Another mesh? Different mesh? This one's kind of old but it still works in the house fine. But what should I get, what would be the one next step, what's the next step I should get up? I saw on Amazon
34:00
Speaker 2
okay good that's good yep just give it another minute it'll go back to green um yes you can still avail our new mesh routers you can check our website for featured products you can avail those model numbers on Amazon or any other online or local stores
34:00
Speaker 1
I saw a couple on Amazon they wanted to see on Amazon Amazon. I saw one that was a uh, where was it here? So this is the head the the the head door is green. The child window is still red. But it's still waiting. See the links is that Netgear it says but then there's a file link and there's a there's a Linxix multi-gig micro mesh wave. 6 systems. Is that the one that I'd want? upgrade over what I've got. correct. they needed more nodes. I needed more notes. can I buy the two or no.
35:00
Speaker 2
Net gear is not compatible with other, other nodes, yeah. That, yeah, that's an upgrade, but, yeah, does it have like a router and two small nodes? Yeah. You can also, you can still use your, um, nodes, the current nodes that you have.
35:00
Speaker 1
So all I need is a router then. So that's, there's also a Linksys A, Micro Mesh Wi-Fi 6 is the difference. I can buy it, I can also buy an A6, I can buy the two... [silence]
36:00
Speaker 2
Yeah, yeah, you can. They, both of them are Wi-Fi six, so, I suggest you have the Atlas Pro six. E. I mean, yeah, the Atlanta six.
36:00
Speaker 1
I could buy two nodes if I wanted to Atlas, Wi-Fi six routers on my system, I guess, I could do, uh, those two routers, right? And then replace them with, and replace the one that doesn't work, 'cause this one's still red. So then I don't need a new I don't need a new router. So my router's okay then, right? Okay. So then it's just this, um, Okay, um, Yeah, it's just red completely. So the best fit for me is to get these uh, if I got the Atlas Wi-Fi 6 router home Wi-Fi mesh system. I get two of those and I can replace this one here. The dead one. And then the other one I could the other one I could put somewhere. Do I have to connect it or anything like that or what do I need to do? [silence] [music]
37:00
Speaker 2
Yeah, you can... Yeah, it'll be... Um hum. Okay. Yes. If it's still red then yeah it really can connect to the net worth anymore. Uh hum. Yes. Uh huh. Yeah, you can do it that way. It will still work. But it is recommended... [silence] Uh hum. Is it the last payment? Uh hum. Do I have that app? Uh hum. What is the app's name? Uh huh. [silence]
37:00
Speaker 1
So I should take one of these, one of these home nodes then? That's a matter of just unplugging and plugging it back in, right? Yeah, I figured I could do that. All right, so I can swap the main node, redo the thing, everything with the Wi-Fi, with the website, everything like that. That's what I should do is just to take two of those. Then I could do, I could put one of those there, I could put, then I'd have one, I'd have one extra child one, which I could put anywhere, right? I could put anywhere in the house. Okay, good. That's what you'd recommend is do that then? Okay. Because this thing's still red. This one's still red though. Yeah, this one's still red, so it's probably dead, right? Okay, no worries. Uh
38:00
Speaker 2
[silence] Yes, sir. Um, you need to like do a reset and reconfiguration again. If you're going to swap main nodes. Yeah. Yes. Yes. Mm-hmm. Yeah. Exactly. Yep. You can um feel free to call us back if you want to help. Mhm. Yeah. Probably. You did.
38:00
Speaker 1
all right, that's fine. As long as I still everything else will still work. You've helped, you've helped me greatly. You've been wonderful. What's your name? Okay, Joey. Well, if I get to, if I get a survey about you, I'll tell them how great you were. You're a wonderful joy. Thank you. Thank you so much for all your help, and I'm, I appreciate it. So then I'll get the two, if I get if I get those two, if I get those two from Amazon, I can I just have to replace the one that the the use one of those as a replacement for the head one, and then take the one make that out of the head one and the child one. Is that you're telling me? Okay, I can do that. I think I can do that. Oh, that's short. You're open 24/7, right? Open They're open Friday, yeah. All right, I got it. Well, thank you so much. You've been very helpful. Have a great weekend, and um, I'll get [silence]
39:00
Speaker 2
Joy, my name is Joy. Okay. You're welcome. Yes. Yes, you can make your current main node as the child node next time. So, yup, if you will purchase it, then you can refer to call us back if you need help setting it up again. Alright? Um, we are open only Monday to Friday, 8, yeah, 8:00 a.m. to 11:00 p.m. Eastern Standard Time.
39:00
Speaker 1
if i need some help with these two units, i'll do it. otherwise, i think i'm pretty smart with this stuff. i feel i can do it myself, but thank you so much. have a great day now. thank you. bye. bye.
40:00
Speaker 2
okay you too have a good day bye
40:00