Speaker 1
Yes. I was on the phone last night for quite a while trying to get my mesh system hooked back up.
00:00
Speaker 2
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00:00
Speaker 1
Our ISP had some down time, and when everything came back on, none of my, uh, child nodes would hook back up. So they're not, they're not connecting, correct? Yes. Oh, we unplugged everything. We held the little button for 25 seconds. uh, uh, I've got all, all of them close together to.
01:00
Speaker 2
All right, so the child nodes are not working, are not connected. Is that correct? [silence] And the main node, sir, [silence] only the main node is working? I see. All right. I do apologize to hear that one, sir. and what troubleshooting have you done so far right now, sir?
01:00
Speaker 1
the main node within 6 feet um I started everything back up again this morning and I have three nodes sitting here flashing white 15 minutes now and uh main node is solid white You don't have that there in my records 301 659 659 we'll now take there cuz
02:00
Speaker 2
All right. And how long are they flashing white, sir? Nice, you got it. It will provide the model number and the serial number of the main motor and the truck. Can you provide your phone number? Let me pull up your record here.
02:00
Speaker 1
623. Oh, look at that. One of the child nodes is now solid white. It's been doing this now for over 15 minutes. Yes.
03:00
Speaker 2
Got it. Let me pull it up here. Please bear with me. I see. Got it. OK. Uh-huh. OK. I already pull up a record here. Just to confirm, I'm speaking to Stefan Rice. All right, thank you so much for the confirmation, sir. Yeah, and I see here that you have four nodes. One is the main node. I'll say chow. [silence]
03:00
Speaker 1
correct yes all of them are solid blue i use the linksys uh app on my tablet it says added net can't find them that's what it says but now after i called you one of the no's is solid white
04:00
Speaker 2
Uh, child nodes. Alright. Okay. And you mentioned also said that you press the button, which button Sir, is it the reset buttons of the child node for 25 seconds? When you press the reset button Sir, what's the light status when you observed that one? Alright. And how did you add a child node? I see. Got it. And what's the message on the app? Alright. Got it.
04:00
Speaker 1
[silence] Alexa, give me a 20 second timer.
05:00
Speaker 2
[silence] can you unplug the two child nodes that are with a blinking white color, unplug it for from the power source and wait for 20 seconds before you plug it back in.
05:00
Speaker 1
[silence] Flashing [silence] cancel. Okay, they blocked back in. [silence] well, they're flashing blue now slowly. well I'll wait for you to tell me now that was solid white is flashing red it's flashing red now that knocked it offline I guess I don't know
06:00
Speaker 2
All right, yes, I already set a timer here. Mm-hmm. I see. All right. One moment here. Alright. So for that child notice that we will do a hard reset for this again. I know you did it before, but [silence]
07:00
Speaker 1
[silence] The red one flashing? I did that.
08:00
Speaker 2
We will do that uh we will reset it again, alright? kindly press and hold the reset buttons sir until the light went off and release once the blue light is showing. Yes, yes sir. Make sure that the light went off before you release the reset button. All right. So let's wait for until the light status of that node turns to solid blue and also kind with the tell me what's the light status of the child node. [silence] Transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence] We will do that uh we will reset it again, alright? kindly press and hold the reset buttons sir until the light went off and release once the blue light is showing. Yes, yes sir. Make sure that the light went off before you release the reset button. All right. So let's wait for until the light status of that node turns to solid blue and also kind with the tell me what's the light status of the child node. [silence]
08:00
Speaker 1
1's red, 1's pink... And they're flashing. Why is this so difficult for such an expensive piece of equipment? This happens, whenever this happens, I have to go through this. I don't understand.
09:00
Speaker 2
All right. I see. Kindly reset also the two trail doser, press and hold until the light went off one at a time. Yes, I really do apologize for that, but I already take a note of that one here and since there is a power interruption happened, maybe that's why it gets corrupted and it gets disconnected.
09:00
Speaker 1
Yeah, but that's, I shouldn't have to go through this all the time. I mean, my wife would just take this and throw it in the trash. There's no way that she'd she'd put up with this. Okay, I can't get these lights to turn off. I'm going to I'm going to unplug everything, all right? Okay, All of them are unplugged. What about the what about the parent node? Should that be reset? [silence] But uh, I'm trying to remember the situation that I'm trying to debug. Are you? I'd like to know how comfortable you are in front of the mike, I'm like, I rely on a lot of gestures and I just got to keep them down. They won't be captured on the mike, you know. I don't use any gestures. Responding with gestures. That's one way to go when you got so much to say. Right. A lot of times I use my hands to illustrate what I'm trying to say. Like if you're online, you can't use that. You can't show your hands or gestures. Yeah. I have a lot of strong gestures. Yeah, you're a lot more successful than I am, like in a way that would have been telling you at one point, don't speak. So. Like, to illustrate the point, could you use your hand along with that motion? Ah. That's pretty good. Uh huh. That's great, so this is new to you. Okay, right.
10:00
Speaker 2
and it snapped right sure I I double yes sir I understand I respect your decision also sir no I know I know I know I
10:00
Speaker 1
There's, there's what? Yes. Yes. Okay, they're all, there's no lights, they're all unplugged from the power. Do you want me to do one or all three of them? [silence]
11:00
Speaker 2
Hi there, I see this working, right? There is an internet connection coming from the main node. There is an internet connection or a Wi-Fi connection from the main node. Alright, so since it's working, you don't need to reset that one, only the child nodes. All right. And, yeah, kindly plug it back in there so that we will check the light status and we will add it to the network. You want to proceed with the troubleshooting? Um, all of them. All of them, sir. Three of them.
11:00
Speaker 1
all three are plugged in they're all flashing blue and only one of them is showing up on the tablet I mean one of them is not showing up on the tablet one of the nodes isn't even showing up
12:00
Speaker 2
All right. Okay, let's wait here for two to three minutes. [silence] Did you refresh the app search?
12:00
Speaker 1
Yeah, I just started it up this morning. It's not even, it's not even listing it. It's like it's been deleted. They're still flashing. One of them is solid, two of them are solid.
13:00
Speaker 2
All right. Since we reset that one that may that's why it get deleted to the system, but no need to worry will added later on.
13:00
Speaker 1
The one closest to the mother, to the parent node, started flashing red. The other two are solid blue. What's going on now? [silence]
14:00
Speaker 2
all right for the other two are solid so for the other ones or um you need to reset it the blinking red light status you need to press and hold the reset button until the light went off so that it will go back to default settings and then we will add it uh we will add them together
14:00
Speaker 1
Okay. I waited until the light went out completely. And yeah, I did. I did. it came back on and it's flashing blue again. Flashing blue. [silence]
15:00
Speaker 2
Yes, Yes. And release the reset button once the light went off. All right. [ silence ] [ silence ] [ silence ] [ silence ] [ silence ] Flushing blew. All right. It means it's still starting up so let's wait until the light turns the solid blue, just like the two nodes. Yeah, it's solid white because it's online. And what's the light status of the child? Adulter? Are they all solid?
15:00
Speaker 1
They are now all solid blue. [silence] Flashing light. Flashing light [silence]
17:00
Speaker 2
all right, so since they are now all solid, this art. The next step you need to do is kindly press the reset button on the main node or the parent node five times. Like press release, press release for five times, not too fast and not too slow.
17:00
Speaker 1
One is flashing blue, the other is solid blue. Less than six feet. The two that are solid blue are within three feet three feet and two feet. Okay, so now one of those, one of those is flashing blue. One is solid blue, one is solid blue, one is flashing, one is flashing blue and one is flashing white.
18:00
Speaker 2
about the child nodes. And how far is it again from the main node? they're about six feet away, right? Less than six feet, all right. I see, got it, Sussy. So, let's, All right, All right. I see, all right, so it means that the flashing, light status of the child nodes, it means that they are now communicating with the main node. And let's wait for about three to six minutes, until the lights
18:00
Speaker 1
Alexa, give me a six minute timer. Six minutes. Okay. So we got one that's solid blue, two that are flashing white. The parent node is flashing white.
19:00
Speaker 2
Node light status turned to solid white. And if it successfully connected properly, the light status will turns to solid white. So, I'll set a timer here for 6 minutes. All right. And that's normal, it seems to be.
19:00
Speaker 1
Yeah, every time this happens, which is rare, but every time it happens, these things don't want to hook back up. And I don't understand that I pay all this money for all this Linksys equipment and it's extremely temperamental. I would expect in the year 2026, we would have these problems resolved. They shouldn't they shouldn't they should stop communicating. They shouldn't stop communicating. They should come back on and find themselves. Oh, I have no pro, I have no, I have no problem, once they're hooked up, everything works fine, it's getting them to hook back up is the issue. Yeah, but
20:00
Speaker 2
Um, yes, sir, I understand that one. And also, I'll take a note of that one but, and also, so the ideal distance of each node should be between 30 to 60 feet, maximum of 80 feet. silent And if silent Um, if that happened again, sir, that there is a power interruption and the child node disconnected, the only thing you need to do is unplug it from the power source and move it closer to the main node. You don't need to press the reset button of the child node, sir. You just need to wait for them to reconnect back to the network after you move it closer to the main node, sir.
21:00
Speaker 1
That's, that, listen, whenever, the, we didn't get a power interruption, the internet went down, them. Service provider had an issue. Didn't have any TV, didn't have any, uh, connection to the internet, didn't, didn't have any of that. But, we didn't lose power to the house. The service, the service provider lost whatever happened. And when, then when that hap, when that happened, when these, when this happened, they wouldn't hook back up. Right. [silence]
22:00
Speaker 2
Oh, I see. You get it. I see. Only the service provider. I see. Get it. That's the reason why it get disconnected, because there is a internet outage from your internet service provider. This happens or maybe because your internet service provider upgrade
22:00
Speaker 1
Right. And definitely of pain.
23:00
Speaker 2
There's some software issue or a software from their end. So that's why the child node is disconnected and only the main node is sync in to that, update from the modem. This. it is the only one that is hardwired directly to the main node. So, maybe this child node get disconnected because they cannot copy the software update from your internet service provider. So that's why you need to reset the child node for it to sync again to the modem or to the main node. You know, so we are understand that once. Or it happens every time your internet service provider have a [silence] software update installed. Because from the main node they can copy the software update from your internet service provider but in the child node, they can't. That's why they need to reset the child node so it would sync again.
23:00
Speaker 1
yeah I've got one of the biggest in the country Comcast two blinking white one solid blue [silence] solid
24:00
Speaker 2
software update. yes, because they keep upgrading their system, that's the reason why. can you tell me what's the light status of the child nodes, are they still blinking white? and how about the main node, is it still linking white? Let's see.
24:00
Speaker 1
Alexa. Cancel. [silence] Give it another two minutes. Alexa, two minute timer.
25:00
Speaker 1
Say that again. If nothing happens. Unplug what? And the parents. unplug all. Unplug all the power. [silence] And the parents. [silence] come.
26:00
Speaker 2
unplug, unplug, and unplug, and both the child node and the parent node, yes, and the parent node.
26:00
Speaker 1
okay, so cancel. yeah, no change. uh Alexa give me a 20 second timer. 20 second timer started. uh Alexa, Ciao. So we're done. We want to plug in first some expensive works. Don't wait, just go ahead and plug them in, right? Our plug back in, okay, Alexis, stop. Now, when the app, now the app says, no.
28:00
Speaker 2
yes, plug in the parent node, the parent node, first, and then the child nodes. Yes. Yes, sir. All right, so let's wait for two to three minutes.
29:00
Speaker 1
No, internet connection. Alexa, set a three minute timer. Sorry, something went wrong. Right. We're not connected. [silence] Well, they're all flashing blue. [silence] Parent node turned red. Solid red. The other three are slowly flashing blue.
30:00
Speaker 2
Yes, no internet connection because we already unplugged it. Let's wait for 2 to 3 minutes until it's done starting up, sir. All right, sir. So they are all in blaming you. It means that they are still starting up. Let's wait for All right, let's wait, sir, for 2 to 3 minutes. It will change to solid light after.
30:00
Speaker 1
Hello. Kay, one child is flashing red. Two are flashing red.
31:00
Speaker 2
Uh, no, sir. Um, it's all right as long as the parent node is three feet away from the child nodes. All right. So 2 flashing red, 1 is solid. So let's wait for the 2 flashing red, sir. For, let me see... 3 minutes. I'll set a timer here.
32:00
Speaker 1
Okay, one of them turned, two of them turned solid white, one is still solid blue.
34:00
Speaker 2
. go back to the app search and see if how many nodes are connected .
34:00
Speaker 1
Yes, I am. I am, but it's going around, and it's... for the node, it's not telling me anything. It's looking for it. Yeah, I did. Yes. Say what now? Yeah. [silence]
35:00
Speaker 2
Go ahead. All right. Are you on the app, sir? Did you access the app, Fred? All right. First, close the app, sir. And your iPad, is it connected to the Linksys? Can you double check? Is it connected to the Linksys Wi-Fi? All right.
35:00
Speaker 1
To looking for devices. [silence] Looking for devices. [silence] Looking for devices. I'll just give it a minute. [silence] looking for the nodes now. [silence] Okay, it says, it says there are four nodes.
37:00
Speaker 2
All right. All right, sir. [silence]
37:00
Speaker 1
Just a minute. Still working. So, we have one that's offline, which is the blue one. We have, we have excellent connection with the other two. Yeah. Yeah. I'm sorry, what? How far is it? Four feet. It's exactly it's all three of them are four feet away. [silence]
38:00
Speaker 2
yes but um all right so they are now connected so we will add this other um child nodes or with the blue light status can you um how far is it again from the main node uh the last one how far this last child node from the main node yes all right perfect all right so can you again the five per on the main node press it five times not too fast and not too slow on the five per hello alright so they want to press five times on the main node is it already the fifth time okay press three more times my bad
38:00
Speaker 1
on, the parent, on the parent node, press it five times. [silence] It's flashing white.
39:00
Speaker 2
[silence] Yes. [silence] Yes. [silence] [silence] The reset button. [silence] [silence] [silence] Thank you. I do apologize. [silence] [silence] [silence] [silence] [silence] Hi, Curtis. Sorry. I need to get you on your name. Fashion wise,
39:00
Speaker 1
The other one's still solid blue. Current note is still flashing white. See what? You see how difficult this is? It's not, you know, it's not, it's not straightforward. I should I should just be able to push one button and walk away and then they all hook back up again. I mean, I can understand that, but this is this is. silence. This is ridiculous. This is crazy. Okay, so now the, it's flashing blue now. Parent node is flashing white. All right. And now it's flashing, they're both flashing white, the parent and the child. Yeah, my wife would definitely just pick these up and chuck them in the trash. this is, this is crazy. I mean is there, do you have another system that's better than this? book. losing connection. losing connection is one thing. getting it connected back up is a whole another issue. and as you can see, let's see, you and i have been on the line for 43 minutes. this this should not be the case.
40:00
Speaker 2
Guess that one, sir, I cannot guarantee that one. But we will post it on our website once we have a new system. And also mm-hmm. Yes, sir, I totally understand your frustrations with regards to this. But I already took a Let's wait for the burnout to have a stable light.
42:00
Speaker 1
I'm going to restart the app.append. Uh it went red. Solid red. Yes. The child code went solid red. It was It was solid white. The parent is solid white. Huh? Now So now all of them are solid white.
44:00
Speaker 2
Yeah, the solid red list had is. can you go back to the app there and see what or how many nodes are now connected? Yeah, let's wait for a minute. Uh, okay.
44:00
Speaker 1
This is crazy. [silence] Okay. They're all hooked up. [silence] I can relocate them now. [silence] So, like, are you going to stay here or are we finished? No, if I have an issue, I'll call back. I'll talk.
45:00
Speaker 1
You know, like I said, when these things work, they work fine. It's getting them hooked back up. What did it take us now? How long? Uh, 46 minutes. Yeah, that's a bit ridiculous. [silence] Yeah, but we know that that's not going to happen. They're going to it's that process that happens every once in a while. This the system should be able to recover from that without going without you know, the the homeowner should be able to to, uhm be able to recover the system with very little cost.
46:00
Speaker 2
Yes, sir. Yeah. All right. As long as there are no updates anymore from your internet service provider, sir, it will not disconnect from the network, I guess. Mm-hmm.
46:00
Speaker 1
Look back up. The system, the system should hook back up by itself. The homeowner should, we, we pay a lot of money for this stuff. And it's just, and it just doesn't work when it, when the provider updates. So, you know, your team needs to know about about this because this happens, when it does happen, I have to go through this all the time. So I keep buying upgrading the equipment from Linksys. I mean, you see my record. Um, I shouldn't have to go through this. And if you have something better, I'll buy it. But I'm just, uh, very disappointed in the quality here. All right. Thank you very much. Uh,
47:00
Speaker 2
Yes, yes sir. Mhm. All right, thank you so much, also sir, for your patience and understanding, sir. And have a good one. Bye for now.
47:00