Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device Serial Number ready. For assistance, Press 1 now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service options, Press 2. Please have your device serial number and contact information ready. If unavailable, kindly call back later. For out of warranty products, paid support option may be available depending on the issue.
00:00
Speaker 1
I was talking to like um rapid systems about my linksys router and then I was trying to like I haven't had internet since like yesterday and then he told me that it that there is no internet signal or something and he told me to go to to the linksys app which I have and then I went and then he told me to go to IP details and change it to from DHCP to like a different thing but it doesn't let me change it from the HC P. Where would it be at underneath? The of serial number serial number. All right I think I have it. okay you ready? Uh 3 3 C 1.
01:00
Speaker 2
Okay. Um, may I have the serial number of your lenses device, please? Okay. Um, serial. Oh, yeah, underneath your router. Yep. Sure, um, may I have your first and last name please? How do you spell your last name? S-p-e-n-c-e-r. Yes, go ahead. B, Okay. Hmm. And lastly, the email address, and lastly, so you wanted to change your IP address to DHCP.
01:00
Speaker 1
that's the one that's on right now but we need to change it because uh it's not providing internet and that's what the rapid system people told me the current ip address i gotta check on the app the ip address is four three six dot one two no dot one one two dot four five [silence]
04:00
Speaker 2
What is the current IP address of your router? All right. Um, for this one, sir, you can change it on the Internet, uh, settings, but if you choose the http Internet type connection, you no need to change the IP address. It will automatically adopt the IP address of the, if what the modem assigned for the router. [silence] All right? Hold on, sir. All right? [silence]
04:00
Speaker 1
I'm trying to change no but the the I'm trying to change the connection type. I'm trying to change the connection type yeah. Yeah I'm on the the the the app and it doesn't let me change it. Yes that's that's what I'm having a problem with that's why I called because that's what they the Wright-Patterson people told me that or I was perfect but then you know I was everywhere I needed to be but then the connection type doesn't let me change it. It just it just nothing there it just doesn't let me change it. on a computer.
05:00
Speaker 2
like if your router is skip. I mean the modem. Yeah. So you go to, on the links app, you go to internet setting. than there you can change the connection type to DHPC or automatic. Like it cannot choose connection type. There's no option for you. work if you have a computer, try to access the settings of the router using the web interface.
05:00
Speaker 1
Okay, hold on, let me try to try that. Okay. But the problem is how do I I I'm connect when it doesn't let me connect to the internet because there's no internet. So, how am I going to go online? Okay, so I go on Google or in Search or Chrome or.
06:00
Speaker 2
Yeah, so make your computer is connected to your router's network and you access this website, myrouter.local. Yeah, you can still, you can still access the settings of your router with or without internet, as long as you access the right website and make sure your computer is connected to your router's network. You just open any browser. Sure. In your browser, and you type in the website on the very top bar, not on the search bar. You type in there myrouter.local No space. Myrouter.local. [silence] Do not search it. Do not search it. It will just show you some articles. Make sure you input that on the very top bar, not on the search bar, on the URL bar. [silence] So, that's M-Y-O-U-R-O-U-T-E-R dot L-O-C-A-L.
06:00
Speaker 1
LOLCaLO, okay. And the very top bar, okay. Enter. And I don't need internet for this. It just works. Are you? Okay, and then it tells me I searched up my router.local and it's, you know, it gave me the the no internet error, you know, like I have no internet because I'm not connected to an internet. Are you? Yep.
08:00
Speaker 2
no go. Yeah local. Yeah and then enter. Yeah, no need for internet, as long as you're connected to the router, you can still access it. If you just put that in on the web on the web address bar where you can see HTTPS at the very top, it will direct... Yeah, can you see at the very top?
08:00
Speaker 1
I don't see it. I'm on Google Chrome. I I don't see it. I just see the tab that opens. Yes, I typed it in my warder thing. Microsoft Edge. Um, no, I don't have Microsoft Edge. Yes, I typed it in the address bar and it's all the way in the top. Right, right where the tab is. Like, all the way in the top. I
09:00
Speaker 2
Stop. The https with a, with a long address. Because I think you're typing that in on the search bar. Um, do you have Microsoft Edge? Yeah. Because if you type in that on the search bar, it will not really give you the, or it will not bring you to the page, it will just bring you to like the search option. But since you don't have internet, it will not give you the results. That's why I told you you need to type that in on the address bar, not on the search bar. Try to... [silence]
09:00
Speaker 1
I can't connect to it because the connection is not available, like, you know, saying network connection error, failed to connect to the internet, so it just doesn’t let me say it, like, put it, and for some reason, it’s telling me that, like, that, yeah, it’s telling me error, configure your network, but yes, I will try to forget it and connect to it again. Trying that now. Okay, let me see. Okay, Network, Internet, Okay.
10:00
Speaker 2
s another browser? Are you sure that you are connected to your router's network? Try to forget the network and then reconnect again.
10:00
Speaker 1
Press right there. Okay, forget. Alright, I'm gonna try to reconnect to it again. Alright. I'm reconnecting, connect. No, it says failed to connect to network. Unrecognized error. Yip, it just doesn't let me just says error. No, I don't have an ethernet on this computer. Like Who was that? You know, I had to
11:00
Speaker 2
you're now connected to it. Can you can you like connect your computer directly to the router with the ethernet cable? or you can also try to reset your your router and then set it up again so that it will go back to its factory default settings.
11:00
Speaker 1
Doing that, I had to, like, do... I had to spend hours again to, like, redo all the internet and reconnect them all over again. I'm trying to avoid that and if that really has to come to that in the end, I guess I will. That's the only option I have. But, um, Is there any other option? I can, I connect to my... my hotspot in my computer and try it? [silence] Okay, so, is there a way I could get... Because I have an older computer. I could connect the older computer to the, to the Wi-Fi?
12:00
Speaker 2
You cannot connect to any other network. You must be connected to your router's network for you to access its settings. Yeah, you can connect it wired directly to the router and then access again that website. And then if myrouter.local won't work, try to access the IP address of your router. Before
12:00
Speaker 1
Um, I'm just, I'm trying right now, I'm getting the old laptop, so I can connect it to the internet. you can't help me. I just, I have to, um, you have to email it to me. [silence]
13:00
Speaker 2
4-3-6, try to access that one, use that IP address as a website if my router get local, won't work. Okay. And by the way, sir, as per checking here on my end, this router is no longer under warranty, so I can no longer walk you through the entire process, but you can avail our paid service of $15 an hour, but if not, I can just send you on email instructions for the, on how to access your router and change the internet type. Yeah, I can no longer walk you through the process it's out of warranty, but you can avail the paid service, that's $15 for one hour or I can also send you the email
13:00
Speaker 1
$15 for an hour. And how do I pay that? No, it's just that I I it's a lot easier for me than to have someone telling me how to do it so that understand it better. You know? When I'm when I follow it like text, it's harder. Yes. If that's possible, but how would I pay it? Like during the end of the call, or like right now? Or
14:00
Speaker 2
We will be gathering us some card information, but rest assure that your information is secure to us. And, um, or you can try the steps first, the email instructions first on how to access your router. Okay, so, so you would like to, like, proceed to the paid service. Okay. Um, I'll be gathering your card information, sir, if you're fine with.
14:00
Speaker 1
Yes, card information. Okay. Okay, I'm ready for the card information. So this would help me do it, right? And I'm able to like reset it once and it'll be fixed.
15:00
Speaker 2
Yeah. Uh... yeah. Let me just create a ticket for you, just a moment. All right, just give a moment. Just hold on.
15:00
Speaker 1
axe. Okay, perfect. Cause I really- internet's very important where where I'm at. You know, everyone uses it here. Okay, it's gonna be Mercedes, like the car. Like m-e-r-c-e-d-e-s. And W. W and that's middle name, I guess and then bravo. So last name is bravo.
16:00
Speaker 2
Yes. So let me just stop the recording for security purposes just a moment. All right, so may I have the first name on the card, please? Okay. And the last name. How do you spell that one?
16:00
Speaker 1
B R A V O B R A V O yes. O for Arthur yes yes. Card number is four seven four one six five nine zero one four eight zero six one seven seven it's zero five twenty seven four four eight.
17:00
Speaker 2
V I R 4 V E L. V R A V L for Oscar. Okay. And that card number. Okay. And the expiration month and year. And the security code.
17:00
Speaker 1
the email it would be DTV Studios at Gmail.com there okay so then all parties are all subject to nominating commissions yes [silence]
18:00
Speaker 2
Great. And the email for the receipt? Let me just charge this one just a moment. Let me repeat again. The first and last name on the card. Maricelli Bravo. Correct? Okay. Great. So let me just charge this one and I'll be sending you your receipt.
18:00
Speaker 1
Okay. I'm getting the the laptop connected, you know, back on, and then I'm going to connect to internet, but it take it take a while because, you know, it's an old laptop. but I'm getting connected. Um. right.
19:00
Speaker 2
can you can check this one later all right so we can now continue with the troubleshooting okay yeah sure that's all right
19:00
Speaker 1
ok. all right. I have it connected. I'm going to go to Chrome. hold on. I'm checking. Hmm.
20:00
Speaker 2
Hello everyone.
20:00
Speaker 1
management so, even through the ethernet, it's not letting me connect. uh... wait, actually. it just says... manage... it says unidentified network, so maybe it's just not it doesn't want to connect because it's unidentified. is probably what it is. Let me change it to... Yeah. Because I'm on, I'm connecting. I connected the laptop to Ethernet. Yes, the Wi-Fi could be office. Hey, hold on. I'm connecting now. Connect.
21:00
Speaker 2
Is it through Ethernet connection? Maybe you're still on Wi-Fi. Or you can turn off your Wi-Fi also.
22:00
Speaker 1
I was connecting to the wrong Internet. That was my bad. Yeah, still it... It... It it does not it... It doesn't let me connect. It just doesn't want to let me. Yeah, even error... that's... That's... That says no inter no network access. Just says no network access, that's it. Check the computer settings.
23:00
Speaker 2
What else is not sure? [silence] Can you try to check your um computer settings? Yeah, and go to Ethernet. [silence] Then check if it will give you IP address. [silence]
23:00
Speaker 1
I will look now. It's Windows seven. Is that, is that okay? I'm trying to hit the settings, but forgot, kind of haven't used this computer in, like, couple years. Settings where the freaking settings.
24:00
Speaker 2
Successfully connecting is detecting connect. It is your computer Mac or Windows? All right. You go to network and internet, then network and sharing center.
24:00
Speaker 1
okay, okay, wait. I think I got connected now. Okay, I think I think it's connected. Yes, it's connected but no internet access. That's what it's telling me. Okay, I am gonna try now. Okay, the website name. m, y, R
25:00
Speaker 2
Okay. Good. And try again. [silence] That's all right. Then, try again. [silence] To access the website. [silence] Myrouter.local. [silence] Myrouter.local.
25:00
Speaker 1
U, T, T, T, R, period, L, L, L, L, L, L, L, oh. Who is that? Um, uh, Lenox systems guy? What? We, we, Robortojn. Who, sir? I'm fixing the internet right now with with um, with with the Lenox people. okay, please find a day or a day or get get into the router. Um, I'm trying to connect it through ethernet, though, the laptop so I can get it. But, cause it's not letting me, it's not letting me change it, they don't know how to help me. Like they're just, well they do know, but I have to connect I have to go to myrouter dot local. Okay. So, that's what I'm doing. Okay. How do you spell local? local, O-O-L-O-L.com. [silence] [silence] [DOWNWEIGHT] Hey. Hey, I'm trying to do that, but I don't know if it's if it's if this is going to work. It's because it's it's it's not let yeah, it doesn't let me go to the site. See him. Wait, hold on. Actually, I gotta. Right, yeah. So, M-Y-but you have to repeat it again. RoDR. Sorry. M-Y-R-O-U. T. L. I see it. Oh, I see you. T. U. T. Okay, I got it. And then dot, or what? dot, local. local. That's what it was.
26:00
Speaker 2
as it shows dot dot l slash p 4
27:00
Speaker 1
Uh, yeah, it doesn't, it says, um, I searched it all the way in the top and then it says www.google.com servers IP address could not be found. Because it is.
28:00
Speaker 2
[silence] Can you replace the entire address and replace it with myroute.local again?
28:00
Speaker 1
Dot l O-C-a-l. Okay, um, I erased it but it doesn't let me get rid of Google.com/search. I just says it and then it says search and then myrouter.local. Okay, Microsoft Edge. Uh, I don't have Microsoft Edge. Uh, do it it could be can it can be Google? Or no, it can't. [silence]
29:00
Speaker 2
are you you there?
29:00
Speaker 1
Because it's class chrome. I don't know what to do now. I don't know. I just reset the router completely. How would I access it? The router? The IP address of the router. I don't know. Okay, and I type that into Google? On on the web address or all over the top. Right? Okay.
30:00
Speaker 2
Yeah. Google Chrome. are can you try to access the IP address of your router? Use the IP address as the website of instead of My router.com. You type in the IP address as your website. Yes, sir. on the on the web address bar, not on the search bar. are you? Yeah.
30:00
Speaker 1
1 0M T. 24. C. Okay, I got the the IP address of the router and I put it on a search. okay. every time I search it, I guess, I don't know if Google's adding this, it's adding google.com/search. okay, um, so, hm. Firefox? um, okay. uh, Chrome?
31:00
Speaker 2
Yeah. Because, I think you're on, like, aGoogle, uh, search browser. That's why you need to have a different browser other than Google Chrome or Google. Or if you have Brave or Firefox, uh, Firefox, you have that browser, you can also use it. [silence]
32:00
Speaker 1
[silence] I don't have any other router any other um, um referring uh [silence] Yeah, it's just that I have like um, you know, the
33:00
Speaker 2
If you can't really access it then yeah, the last option is to do a full factory reset set up and then it will go back to default name and password but you can change it back the way it used to be so that your other devices will just reconnect automatically. Just make sure it's really the same. [silence]
33:00
Speaker 1
like they did they spread the Wi-Fi around the house. So it's like it's gonna I have to set up all that all again. And I did that just like a year ago. I could do it all over again. That's why I want to see if I can fix it. Um how is there like yeah I I thought that I thought you know Google Chrome just didn't work for that I guess. I don't know. an incognito tab. Okay. I opened that I opened incognito tab. Okay. I think think that my my router logo. Okay.
34:00
Speaker 2
[keyboard tapping] Um, can you try to open a private window or incognito tap on Ah, Google Chrome? Yes. Try to access it there. The my router.local first.
34:00
Speaker 1
My. R. R. O. U. T. L. Oh. Yeah, it's not working either. What? Um it just says no internet, no. Yeah. DNS address could not be found. That's what it says. Well, I guess. iPad. Okay, an iPad. Um I do have an iPad, but it's just not working.
35:00
Speaker 2
Yes. iPad or tablet.
36:00
Speaker 1
charged so is there is there any other way like I could like I can't download like Firefox or something okay what what um what like what what what should I download which one like Firefox or Microsoft Edge
37:00
Speaker 2
to try to check if your iPad can connect to the wi-fi of the router you can use the iPad to access the web interface you can download a different browser using a different internet network or you're using hotspot and after that you connect again to your router and then try again to access the website try Microsoft Microsoft Edge
37:00
Speaker 1
It's gonna take me a while to connect and try to see if I can download it or whatever. are you still there ma'am? um yeah I I can't um I when I download it it doesn't let me
38:00
Speaker 2
Yes sure. I'm still here. It doesn't let you download the browser, even if you use Hotspot or other internet um Wi-Fi.
40:00
Speaker 1
So I'm I'm I'm, like, how would I, like, I'm here? I'm in Microsoft Edge, but, like, I don't I'm trying to download it. Not letting me. Yes, I'm using a different wireless. Uh, yes, it does connect. Like, it connects wirelessly but it says no, no internet found. Like, you know, like no,
41:00
Speaker 2
[ silent ] Did you use a different Wi-Fi? [ silent ] Okay, after you downloaded Microsoft Edge, you can now disconnect it from that working Wi-Fi and reconnect again back to your router's network. [ silent ] Have you tried to use the Wi-Fi of this wired computer to connect to the Wi-Fi of the router? [ silent ] It does connect? Okay. [ silent ] Yeah, that's all right, as long as it's connected. Hey, said and then try to access the browser. I mean yeah, the website.
41:00
Speaker 1
Okay, I got it connected. And now I'm on, I'm on Microsoft Edge. Okay. Okay, I'm in. Um It's like it shows like saying like accessing. So,
43:00
Speaker 2
Okay. And then type in on the web address bar, my router.local. [silence] Okay, what does it show?
43:00
Speaker 1
Accessing links to smart Wi-Fi router interface using local access internet. [silence] And it's showing like, the default IP address of the router. [silence] In the address bar, [silence] the web interface of your router can be accessed through local address link on the login page. [silence] Uh, if if the default IP address, in the address bar, enter your router's IP address or my router.local. [silence] And press enter. [silence] I already did that. [silence] Okay, it's it's it's. [silence] So I've entered in the IP address, router IP address, [silence] which is 192.168.0.1. [silence] Press enter, but it's just, it's just, it's giving me just like a blank page.
44:00
Speaker 2
Um yeah it it did give you some some yeah try try to do it again on on another tab
44:00
Speaker 1
It tells me, not okay, it's telling me, access router, says to put in your router password. Like, the password to my router that I use normally or, like the real, like the one from the, that from, like factory. Okay, I have changed the password to it, so would it be the one that I changed, okay. Oh, I, okay, I'm trying, I'm trying it, admin. Okay. Wait, uh. [silence]
45:00
Speaker 2
okay okay good do you have your router password like the admin password um if you haven't uh assigned a router password try admin all in lowercase okay yeah you can try to change uh Wi-Fi password and router password are two different things so
45:00
Speaker 1
I think I got it working, the internet's working now. The light is blue. Okay, I think, yeah, I think it's working now. I'm, I connected. Very weird, I don't know how I just started working. I, I know how I just... It, it it was like I, I did something on the, the computer and then I put the password and then it just took me out of the screen and then, and then it just started working out of nowhere.
46:00
Speaker 2
What's the light of the router? Yeah, if it's solid blue, that means it's working. Can you try to log in then double check if it says connected? Okay. Maybe the internet just dropped. Mm-hmm. Okay. Okay, but that's good to hear that it's working. But if you wanted to manage or do something on your router, just access that website.
46:00
Speaker 1
yes thank you very much okay yes just in case send it to me it will be I have an email yes surgery yes okay uh um S and a IL snail okay and it will be snail turtle like you know like a turtle yeah t U R T L E at gmail.com 21 my bad 21 at gmail.com yes yes
47:00
Speaker 2
and input your router password. You're welcome sir. I can send you some email instructions for that on how to navigate if you wanted to change some settings too. okay thank you. Mhm. No, it doesn't have any charge. It's for free. Mhm. Okay. Mhm. So snail turtle 21@gmail.com that's where I send the email. Okay, I see. All right sir, so I'll send you the email instructions right away.
47:00
Speaker 1
okay, thank you to. Bye. I?. Okay yeah Um? it was $15. okay, Bye. some. let me hang up the phone. I don't know if I'm on the phone or not. let me. Yes, if you can. As well. I don't know. It didn't show me a hangup screen.
48:00
Speaker 2
You will come here. have a good day. bye. can end the call now say thank you. oh you want me to hang up for you? okay. all right. I guess yeah.
48:00