V2 Rubric Detail — faa637ce-812f-11f1-a…

[silence] Okay. [silence] Can you tell me what type of device you're having the issue with? [silence] Like the brand or [silence] any like the kind of device that you're trying to set up? [silence] Cause we are looking for [silence] Velop AC1200 or AC2200 or mr1000. [silence] So it would [silence] help if you could let me know [silence] what type of device that [silence] you're trying to set up so we can try to [silence] provide better support for you. [silence]

All right, it's now next to the parent node. All right, it's now next to the parent node. Did you turn it on as well? What's the light right now on the child node? Let's wait for three to four minutes. Tell me if it stops blinking blue. Wait for, all right. Just keep on observing it for two minutes. Tell me if it stays that same way. [silence]

What's the light right now, as of the moment? Solid blue. Is it still blinking or is it currently on a solid blue light? All right. This child node needs to be factory reset- ed, even though you've already performed it, but as of the moment, [silence] one moment.It's not securing any connection to be established to its parent node. So let's go ahead and factory reset your child node. You're going to hold the reset button until the light completely goes out and keep on holding it until you see a solid blue light. Goof the reset button and let's wait for it to turn to a solid purple light.Uh tell me if [silence]

No, it doesn't have to hold anything, just wait for it to change and observe it.

so after we did the factory reset, it turned solid blue and it started flashing blue, right? alright, tell me if it turns to solid blue after that flashing blue right now it turned flashing red alright, try to fact uh huh

It turned blue. Where is it currently plugged into? Is it on a power strip or directly to the wall? Alright. Is it using the original power cable that was given to it? Thank you so much for that one. I'll just put the call on hold for three to five minutes. Double check everything on my end, okay? [silence]

Thanks so much for patiently waiting. So we're just going to be trying some few more steps to validate if the unit really isn't working properly anymore. Can you unplug the power cord and can you tell me the specific specs for the unit? Or specifically the power cable that it's using? How many voltage and how many watts it's using? From its power cable on the wall, unplug it and what's the V output that it's tagged in there?

Uh, go ahead, go to the very point end off the power cable where it's near the wall. Unplug it. Look at the bottom of it and what's the what's the voltage that's tag in there? Does it say like 12 V? 3 A? Uh-huh. Uh-huh. [silence] Thank you so much for that one. All right. [silence] That's okay. We're just going to be doing some quick isolation. Since you have another node, can you go ahead and use another nodes power cable and plug it into this child node instead to see if it makes a difference? [silence]

All right, now let's try to double check just plug it in, let it sit there and turn on properly. Tell me if it stops blinking blue or will start flashing red. .

All right, now we're just going to be trying one more step. It's what we call the recovery reset. You're going to unplug it from the power for 5 seconds, count 5 seconds, and plug it back into the power for 2 seconds and unplug it again for 5 seconds, plug it again for 2 seconds, and you repeat this cycle five times. So, unplug it for 5 seconds, plug it again for 2 seconds, five times.

Now let's wait and double-check its re booting phase. In the meantime, please have a copy of the receipt.

and when you initially purchased the product with read with read with read this serves as a validation. If the unit will still not work properly after we did the recovery reset, we will be endorsing it for an advanced troubleshooting and we will require an official receipt just for documentation and for the validation of the product itself as well. If it doesn't matter if it's like screenshot or from online like Amazon as long as you're able to provide an official receipt of the product. If that's the case, Linksys, when you purchase your product, it should be attached to your email alongside with your order number. So you can double check your email after the call instead.

the lighting

When you plug it back in, did it start it flashing blue or immediately turn to solid blue. All right. Still an assault a light. Let's wait for one more minute. After one minute, tell me if it stays the same color. Hmm.

What's the light right now? All right. Can you go, uh, do you use the Linksys app? All right. Can you open your Linksys app and can you double check if this child node is now showing up as a connected child node, then solid blue indicates it's working. This specific child node is offline.

all right now try factory resetting it one more time hold the reset button until the light completely goes off silence

All right. Now, let's just wait to see if it reboots the same thing. What's the light as of the moment? All right. Tell me if it stops flashing blue. What will be the light after?

Is it now on a purple-looking color? All right, go to the parent node since it's currently next to it. On the parent node, we are going to perform what we call the five-press method. You're going to press, release, wait a second, press, release, wait a second, five times on the reset button on the parent node.

After you did the five press, double check what's the light on your child node. Is it flashing? Wait for 4 to 5 minutes until it's done flashing purple. No worries there, just keep on observing it. Wait for one more minute. Let's make sure it stays that same color.

No changes so far. Still the same color. Perfect. So, it's safe to assume now that your Child Node is safely working and configured again. You can relocate it back to its original spot. It should be working from this point on. Is there anything else? Go ahead. No, you can use that cord back to this MX 4200 or you can use it to the other 4200 instead. We just did it for isolation only. Perfect. All right. It's now working again.

If there's a lot of devices, uh-huh. Yes, that's completely normal since you just relocated it. So going back to your question, usually if there's a lot of devices surrounding that specific node, that's what causes it to disconnect. If it's either too many devices surrounding it or if it's a little bit too far from its main source, if it's possible you can try wiring it if you have a long ethernet cable. Those are the only two ways to make the connection much more stable.

Moving it closer or having a cable to have it wired directly. I see. All right. So, is there anything else? All right. Thank you so much for calling, Lynx. Take care and have a great day as well. [silence]