Speaker 1
I'm the strongest and the, uh, calm down there. Hello? I need to go just right now. I'll leave you. Hi there I'm just having trouble a setting up my new access point, can you help me with that please? Uh, yes, bear with me. Will that be on the actual unit here? Okay, hold on. Bye. Oh God, is it WAP 300N?
00:00
Speaker 2
Welcome to Linksys Support. To assure quality service, your call may be monitored. Please remain on the line for assistance. [silence] Thank you so much for calling Linksys. This is Josh. How can I help you? [silence] Yes, hello. Hello, this is Josh from Linksys. How can I help you? [silence] Okay, no worries. Can you tell me your the model number? [silence] Yeah.
00:00
Speaker 1
(soft music) yeah it is 1- two X 1 O P O 1 4 0 9 7 4 4. yeah that's it
01:00
Speaker 2
Okay, about the serial number. Okay, so once again that's going to be 12 X one zero P zero one four zero nine seven four four. You said that you just, this is new, right?
01:00
Speaker 1
Could you say that again? Sorry? [silence] Yes. Uh-huh. Yeah. Yeah. Where am I calling from? [silence] I'm in Scotland. [silence]
02:00
Speaker 2
You just said a while ago that this is a new access point. Correct? Okay. May I know where you're calling from, sir? Hello? Yes. Hello? Hello? Sir, upon checking in our records, sir, it shows that this device is already end of support. any of our, I mean, for the any of our models sir of this device, it's already end of support, sir. So I believe the best thing that you could do for this is to return this to where you purchased it, because unfortunately, sir, both phone and.
02:00
Speaker 1
Um, okay. So what does that mean? Uh-huh. Uh, see, I, I just bought it sort of second hand, from somebody online, so I'm, I don't really have the facility to return it. So does, does that mean that this, this access point won't work? Is that what this means?
03:00
Speaker 2
support is no longer available for this device so we can no longer provide you troubleshooting uh even if we want to we no longer have the tools here to um troubleshoot this device. It would be it would be better if you'll just return this one sir to where you purchase it. Uh I couldn't really say sir it could work but um the thing is we can no longer help you troubleshoot or set it up sir.
03:00
Speaker 1
Okay, um, okay. She, um, Mm-hmm. Okay. What's this one? Okay. Right. Cause yeah, all these, it's maybe something really easy, but you know, like when you put in the, the, the IP address, it just comes up and says that it can't find it. So that's, Okay, I'm, um,
04:00
Speaker 2
because this one is uh one of our um legacy, routers. uh it's still in wireless and uh wireless and uh technology. um so it's very very old, sir. we're already getting into Wi-Fi uh we're already moving into Wi-Fi seven. wireless answer maybe you need to reset maybe you need to factory reset the router.
04:00
Speaker 1
Uh, yeah. Yeah. Yeah, yes, I wonder, um, Yeah, um, yeah, cause on the on the bottom of it, there's a like a button, um, it just says reset. So like, do you have to hold that in for, Mm-hmm. Do you have to hold that in for a few seconds or something, maybe? Right, okay. Right, um, Okay. And after that, like, how would I know it's read?
05:00
Speaker 2
Dive, Dizer, and connect to its its its default, Wi Fi name, or connect your computer directly to this device. You could actually try to search some, uh, maybe we still have tools here. A user guide, um, in our website. I could try to, um, send it to you sir. Yes. The one that is in, yes, the reset hole, 30 seconds to a minute, sir, to properly reset.
05:00
Speaker 1
set just also wait and try it again yeah yeah okay cause there was another screen when it was saying through the like the CD setup and I was asking for like the password yeah I got the CDs as well yeah I was trying to do it through that yeah through the yes you tried that and it just came up that the password didn't work yeah that that's how uh yeah [silence]
06:00
Speaker 2
It's default Wi Fi name, sir, should show, uh, should show up. And it should be available for connect. Sin did you have the CD, sir? Did you have the CD? You can try to use the one that the one without CD, sir, and um, for the default password, I believe that's gonna be add min. [silence] Um, make sure that the router is reset proper, sir. it means sir that your device in order for this to work the minimum requirement is you should be connected
06:00
Speaker 1
Okay, [silence] yeah so just now like I've got my PC, uh I've got my my my the router, um and I've got obviously my access point. But for setting it up, do I connect the access point into the back of the router or into the back of the PC? Like the PC is set up on the internet.
08:00
Speaker 1
Yeah, I do have a cable, I've got an ethernet cable here. Right, okay, so for setting it up, I would connect this directly into the router.
09:00
Speaker 2
The back, I believe. where you should put the... where you should connect directly to the router or to the to the... to the links. I mean to the source of internet. Or you could just use the wireless. If you don't have uh cable, sir, if you cannot connect it wired, then just use the wireless, sir. Okay. well, if you, in order for this router, for this device to connect or to be online, you connect this to the the source of internet.
09:00
Speaker 1
Yeah, not the PC, then. Right, okay. Yeah, so this Yeah, so this has to be connected into the the router. Mm. Yeah, I guess that At at it probably makes more sense. Because it, yeah, I'm I don't know. Maybe it's not going to work. but every time I keep going through the setup page, it's just like it keeps taking me back to the the start of the setup page. Well, that's a problem, su. Yeah. Yeah. It's like, what Have you got a new model out then or What what one would I purchase? [silence]
10:00
Speaker 2
yes, yes, well, that's a problem [sir], because [uh], since this is already very old [sir], it could not work, there is no guarantee that you can still set it up, uh, I just wanted to verify [sir], for
10:00
Speaker 1
So, yeah, basically like, so I've got like, obviously the normal router in my house but I want to to like extend it. I've got quite a large garden, so I want to extend it further out. So, it's Virgin. It's just the router just now. It's just the router it was just a normal router I got from Virgin. I'm not sure if it's got a name as such.
11:00
Speaker 2
Okay. Who is your Internet service provider, sir. OK. Well, sir, if you want to extend the Wi-Fi, sir, I'll tell, uh, what's the original router that you have. Because you could try to, what I can recommend, sir, for, uh, [silence]
11:00
Speaker 1
Mhm. yeah that that's fine so yeah yeah so like I've got a an ethernet cable that runs from the house you know into the garden
12:00
Speaker 2
[silence] sir is a mesh system seeing that you could have multiple access points that could work wirelessly and it will, you can move it around the house to expan to extend the Wi-Fi. [silence] that's the best. But um if you are referring to or if you want to have it on a garden since uh our device is uh for home setup. Then um you could have it wired connected wire connection sir. [silence] For better connection. You could try to look for a mesh system sir.
12:00
Speaker 1
Buried an ethernet cable in the garden.
13:00
Speaker 2
Yes, sir. Or you could try to look for any other routers, sir, regular router, um, that, that supports, uh, the newer technology. There. I believe that this is newer we can just get this. But in terms of technology and when it was originally manufactured, it's already older, in the point of view of technology, sir, it's oldged. Yeah. Yes sir. Um, but we no longer, we do not sell it directly from us. Um, we have our devices, it's mostly handled with um the internet service providers, like um go fiber, uh Geekheir, or two. We could also look for our device in Amazon. [silence] I cannot guarantee the user, but with.
13:00
Speaker 1
yeah Yeah. Um, right, okay. I'll go in there. I'll go and see what I can, can try and, uh, figure out. Um, yeah, I think, yeah, it's just, it's really frustrating, you know, you buy something and, and I think it goes through the setup okay, but it just seems to be an issue with the software. Yeah, okay. Let me go and I'll go and have a, I'll look again and see what I can try and figure out. Okay, thanks for your help. Okay. Okay. Thank you. Okay, bye now.
15:00
Speaker 2
The problem, sir, is that the, the firmware of this device, sir, is old. It could not, um, there could be, um, lots of bugs and may not work anymore, sir. [silence] Not much I've helped, sir, but, um, thank you so much for calling Linksys. Okay, you're welcome.
15:00