Speaker 1
This is Linksys technical support calling. This call is recorded for quality assurance. [silence] Please hold as we connect you to a Linksys specialist. [silence] Hello, sir. Mhm. [silence] Are you both nodes are not off? [silence] Yes. At the computer you click on, um, done adding child nodes, right? [silence] Okay. [silence] Um, does unplug the child node first. I thought the you already, um, yes, I thought you already unplug it sir because the call earlier like it was like become like no one to respond. [silence]
00:00
Speaker 2
Hey, okay. Okay, I'm here. I did not, I did not, I didn't know what to do. You know, I, I in the app, in the computer, we said disconnect, so you want me to unplug them both now? This, you know, no. Right, I've done that and that's where I'm at. You want me to I didn't know if you had a certain order I need to do. Do I just unplug both of them? Okay, I'm unplugging the charger now. It's It's Okay, I'm I'm unplugging the charger now. It
00:00
Speaker 1
Troubleshooting on the other hand and then unplug also the parent node. Turn off also the parent node. Both are off. Parent node first. [silence]
01:00
Speaker 2
Plugging the child node, it's red. It's unplugged. [silence] now do you-- when do you want me to plug okay. [silence] Both are off. Which one do you want me to plug back first? Parent node first. Okay. Wait another 10 seconds. Okay, and then plug it. [silence] Transcribe it. [silence] And faith backend, after each device is correctly set up, go to the next section on the page.
01:00
Speaker 1
I'm no wait, uh hold on sir I'm so sorry, wait first until the light on the peritoneal will be blue. [silence]
02:00
Speaker 2
Okay. Okay. flashing blue. Will take a few seconds.
02:00
Speaker 1
It's now blinking blue on the parent. Okay, turn on the child, yes.
04:00
Speaker 2
and fortunately it's solid red right now. alright it's starting okay there it went to blue. solid blue. so now you want me to plug in the other one. I'm plugging in the child. okay. and the parent node is solid blue so we're good there. [silence] sure sure yeah flashing blue right now that's fine Alexa kitchen off
04:00
Speaker 1
Hello, sir. Thank you for patiently waiting. Almost... Yes, it's working. How many minutes already been? Okay. So it's been solid for like...
09:00
Speaker 2
We're done. Wow. Wow. All right. Well, I should have tried, I should've tried that two hours ago, because it went ahead and went, oh no, don't tell me it's not, it went ahead and went, yeah, it's okay. It went ahead and went solid blue, and it was added, I opened up my app, and it was added there. And since you were gone, and it was added already to the app, I went ahead and moved it to the other location like I do, and it's working now. It's solid blue. Yeah. Thank, thank. Thank, thank, go ahead.
09:00
Speaker 1
A minute or two already. Uh-huh. Okay. Okay. The look- uh-huh. Go ahead. Uh-huh. Yes, because actually, um, that should like, what do you call this one, it's very pretty like, unusual. Like it should be added without doing the um, the, what do you call this one, turning off the parent node. Same as what you did on the other one, right? So probably um, since earlier, there's already an issue with the button. It might be that this um, like this node is really a predictual node. That's why it's really hard to um configure it. Mhm. Mhm.
10:00
Speaker 2
I just moved it and it went red like it always does. I'm pretty familiar with it. And now it's solid blue, it's been that way for about a minute. And if I open, I mean, I I did never thought about I never thought about doing that. I it just, it just didn't enter my mind. I mean, cuz that I wouldn't have done that without you. What are fun? Yeah, I yeah, I I I never would have thought about.
10:00
Speaker 1
mm, mm, mm, mm, okay. mm, yeah, mm, mm, mm. Yeah, thank you. And also, by the way, sir, the firmware of your router of the child node has already been working. I would already, updated it, so no need to worry, both the parent and the child node. Yes, sir. If once it detected [silence]
11:00
Speaker 2
doing the master node and resetting it but you know but anyway, because I MEAN THE IT WAS doing this like just like we were doing it was doing this like when I was on with the other girl at the very end, you know she was I I tried afterwards once I found how how to use the reset button that he's broken the reset button's not working properly, I'm having to really push hard to get it to reset. but anyway I tried and you know I I've been in I've done this like a half a dozen times and so it's been you know it was it was doing the same exact thing if I would have just restarted that it would have worked immediately anyway thank you so much. Right and they and they they do update automatically too, don't they? Eventually they I MEAN I think I yeah and and I'm looking and they know is it
11:00
Speaker 1
even if you check the, yes sir, even you check the other node, the other MX that's, uh, probably updated since that is already connected to the internet, so it'd probably be updated, only with this node, because it's like, let me double check the release nodes, there are like, um, hold on, is this not the one? uh-huh, uh-huh, okay, so they, uh, they, uh, tell, uh, know that we are trying to, uh, set up the one that we take, uh,
12:00
Speaker 2
Go ahead. The note is in here. You know, they, I installed earlier everything. I don't know if you can see, it's called Lanai. I don't know if you can see them, but the one that I installed earlier today is called Lanai, L-A-N-A-I. It's out on my patio. My Lanai. Let me see.
12:00
Speaker 1
This note sure it has, like, it's like they are, uh, right out, they're really outdated, or after that, they're already two updates, um, like two updates difference with the, um, um the firmware version before. Okay. So, um, you know, they, it's a different, it's using now the latest. Okay, the latest firmware. Uh-huh, um, earlier when we, it was, uh, outdated. Yes, yeah, uh-huh. It's been, like, I think it's still using the 2022 firmware. Uh-huh. Mhm. Ah, okay. Uh-huh.
13:00
Speaker 2
Oh, so there's more firmware versions to update. Okay. But what was on there earlier, what... Yeah, it was two back. It was your thing. I understand. Yeah. Okay, well... I understand. It hasn't been being used because we moved and, and it's just been sitting in a box and, and I had some of the older, W, whatever it is, I forgot the... [silence]
13:00
Speaker 1
Mm-hmm. Oh, you're welcome. And thank you also for patiently cooperating, we've done everything. And, you're welcome. So, yes, in case you need assistance again, just feel free to give us a call, okay? Okay. Okay. Okay, so have a great night, good bye.
14:00
Speaker 2
I was just replacing the old ones. I had, I had a couple of older ones too that I'm, and I figured there's no reason to be using the old ones when I have these little bit newer ones. These aren't, you know, at all new, but they're like, you, but anyway, they're newer than the old, the other ones. So anyway, yeah, I'll go ahead and rename this one child mode five. I'll rename it and we'll be all done. And thank you so much. I wish I would have thought about that. I must have spent, you guys you got at least two or three hours. So thank you so much for that. I appreciate it. You you were, you were great, thank you so much. Okay, thank you again. You guys are hurting. Thank you. Because I, I so crazy doing Mr. Juice, take care. I thank you. Bye.
14:00