V2 Rubric Detail — fce24288-772c-11f1-8…

Welcome to Lynx, as support to ensure quality service. Your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksus.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling linksys. This is Lou. How can I you help ?

Okay, sir. note sir for the dea 9500, we don't have any recovery key because I think you were trying to reset your router password using the Linksys app, right? Yes. So, usually, sir, our Linksys apps is actually updated and compatible with the velop mesh routers. So, our velop mesh routers has the recovery key where you can reset the router password. However, for dea 9500, since it is part of our first generation [silence]

On router which is now also already end of support, there's no recovery key.

or something. Well, for this one, sir, if you're going to proceed with the reset, yes, you have to set up first the router the A9500 using a computer because you may need to set it up using a setup wizard. And then once you're able to create a router password, then that's the time that you can associate it to your mobile devices. So power and connect, reset and set up the network again. Okay, Mr. Cao, is that okay with you for now?

Well. You can actually go to 192.1.1.68.6.1 local, but if you want, I can send you a step-by-step email that you can follow, and you can use as a reference on how you can reset and then set up the router. Correct.

So what's your email, sir? Larry, repeat, said the email. That is J-EYRO. So that's J for Juliet, A for Alpa, Y for Yankee, R for Robert, O for Oscar, Fernandez at gmail.com. Yes, thank you so much, sir. And first name and the last name same on the email.

okay but your first name and last name sir same on the email right ok all right and who is your internet service provider front year okay how about sir my router that local yes

Were you able to launch Certa page? Or you're not connected to the router? Yes, you have to connect. You have to be connected, sir, to the Linksys router, so you'll be able to access the ---. I see. You have to, yeah, you have to connect your computer directly to the Linksys, or, via Wi-Fi.

but so far Sir with your linksys router the EA9500 do you have any Internet connection? is it working? okay [silence] usually Sir we usually we advise them to press and hold the reset button for 20 to 30 seconds

are you doing sorry reset now? okay

You can actually either connect to either of the 2.4 or 5.

But did you already reset the router? Did you press and hold it already? I think it's still rebooting, sir, so give it like two minutes to recover. Okay. Connect, yes. And then, the Wi-Fi password is on the sticker at the bottom.

Okay. So just follow the prompts for the set up wizard. No, you will have to do the set up on your computer. You have to finish that one, because it will allow you to create your Wi-Fi name, your router password, and once you're done, then that's the time that you can go to your device.

go to the app log in using router password then use the router password that you have created on the set up. So you have to finish first the prompts that you can see on the page that you're in right now. Yes, usually Sir we recommend to use the same name so it won't let you disconnect.

that's the one that you will have to use to the app. So once you created your router password, write it on a piece of paper or notes so you'll have a reference.

You already write down sir your router password on a paper right? Okay. Well, usually sir that's for the link Linksys Smart Wi-Fi.com. However, we have already discontinued that one so you can create if we can go through but usually we no longer recommend it. So if you have an option to do it later or skip you can. Is it loading or is it spinning? From where you're at?

Okay. [silence] I think you have through what can you see, Sir. [silence] after out their setup, [silence] I think you're still on the setup page, Sir. Do you have an option to click finish or next?

X [silence] OK [silence] Can you check if you need to do something else on that page since router has already been set up? [silence] Just leave the page as it is for now sir and then open a new tab on the browser that you're using. [silence] And then, how did you get the setup page, did you use the 192 or the my router?

Yeah, because you have already set up the router try to go there to my router dot local. Yes, you have to enter the router password that you have created.

You, sorry, you forgot the router password. But what about the password that you write on a piece of paper earlier? So, did you write it down? Uh.

If we cannot log in, sir, we have to reset again the router and then set it up. Okay, so because the passwords are case sensitive.

And then give it like two to three minutes. Sit, then connect back on the network. [silence]

I see. Is that the router password Sir? Okay. Write it on a piece of paper after. [silence] Hmm. [silence] Mhm. Hmm. Yeah. Hmm.

My router, yes, sir, it's myrouter.local

How about on the app serve? Can you try that one on the app? No, sir. No if it if it's access to routers, sir, it's always the router password that you have created during the set up.

Make sure your phone is connected to the network before you go to the. Before you login, [silence]

If do you have an option, sir, to do it later for the ad account? Uh, don't add account yet, sir. But, what do you have on the app, sir?

[KEEP_UNCERTAIN] Okay, I think it's automated on the browser because you've already have you set it up twice.

[silence] What do you have? Um, selector, don't add, yes?

what's the error you're getting, sir? [silence] okay.

Try Sir to uninstall and then reinstall the app and then try it again. So, try it again one more time. However, if it's still gonna be the same, what we can do is that you can actually perform a recovery reset on the router, because earlier when you tried to access as well, you're using the myrouter.local. After you set it up, it doesn't recognize the router password when you try to log in again. I'll send you the guide, Sir, for the recovery reset so you can do it. After the recovery reset, try to set it up again. If not, then um, sorry, after the recovery reset, set it up again, just follow the prompts on how you set it up and then check if you're able to um

click the done option on the page, but before you set it up, sir, clear the cache first on the browser that you're using or use incognito window if you have Chrome. Because I think it um, it cached already on the browser. So if we do multiple My router.locale, it will save those bugs and glitch that caused on the previous setup. So, um, try a direct um, try to clear cache first then do the recovery reset. Are you using Chrome? So there's a three dots, sir, on the upper left hand corner, uh, right hand corner, you have to select that one and then scroll down, you'll have delete browsing data.

Delete browsing data clear cache image and files or browsing history, and then close the browser, then open it again. But first I will send you the link I will send you the step-by-step for recovery settings. The device is End of support. I can no longer stay on the line, sir. Sorry. [silence]

yes sir put the router password however if it's still saying um if it's still saying that there is no internet then i would suggest do the recovery reset and then once you're done with the recovery reset um set it up again once you're before you set it up before you set it up after the recovery reset clear cache first on a browser or use incognito window so i'll send you the link uh sorry i'll send you the steps on how you can do the recovery reset and then once you're able to complete the set up and then you're able to click the done option on the router um

but no, it will prompt will prompt a a box delete your browsing history, [silence] cookies and other site data, [silence] cache images and files, [silence] download history will be deleted. and then it will it will prompt back to the Chrome. Then you can proceed with the setup. You just need to go back to my router.local. [silence] But no worries, I've sent you the email step-by-step on the previous.

Well as for this one sir, the E-A5900 is actually already end of life, which means that it doesn't it no longer has any firmware updates as of March 12 of 2021. So possible on that one is that because of the outdated firmware. So that's why I recommend or suggest a recovery reset. So at least you can recover.

Most of the settings that probably glitch or bug already on the router. So at least that will be removed or deleted and that will help the firmware. That will help the firmware of the router to start from the very beginning. You're welcome, sir. If anything else, you can just give us a call. We're open up until 11:00 p.m. Eastern Time if you have any additional concerns or questions. Yes, the email that I sent to, sir, is to Jai Hernandez at gmail.com. Alright. Yes, that's the first email, sir, on how you can reset and then set it up again, and then how you can also link it on the Linksys app using the router password. I'll be sending you an email again with full instructions.

second email on how you can do a recovery reset. So, um, just follow the recovery reset procedure, then follow the first email setup. You're welcome, sir. You Take care. Okay, have a good day. Thank you, sir. Bye-bye.