V2 Rubric Detail — fcf0e714-7bbb-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-09 17:31
Duration
40m 9s
Contact
Beverly Coop
Issue Type
WiFi Connectivity
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Regin Magnetico
HappyFox Case
#LTS00134278
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: DEVICE WILL NOT RESET.

V1 Rubric Scores

Resolution1.00/5
Accuracy1.00/5
Communication2.00/5
Protocol1.00/5
Efficiency1.00/5
Overall1.1/5

V2 Rubric Scores

Resolution1.56/5
Technical0.00/5
Communication0.00/5
Ownership0.00/5
Escalation0.00/5
Customer Exp1.07/5
Overall11.5% (-10.5)

V2 Grader Summary

The agent failed to resolve the mesh node issue, providing inaccurate technical guidance (confirmed by KB-accurate Assessment 3) and misstepping on best-effort OOW troubleshooting requirements. The call lacked structured troubleshooting, clear ownership, and customer-centered communication, resulting in an unresolved outcome with the customer directed to purchase new hardware. No critical compliance failures (abandonment, discourtesy, etc.) triggered auto-zero.

V1 Case Analysis

Customer reports child WHW03 node not connecting; agent failed to identify model, gave incorrect reset and pairing instructions, and recommended hardware replacement without proper diagnostics.

Troubleshooting Steps
  • Asked for serial number of the child node.
  • Confirmed ISP (Spectrum).
  • Requested LED status of parent and child nodes.
  • Suggested moving the child node within 2–3 feet of the parent.
  • Advised holding reset button for 1 minute (incorrect duration).
  • Requested power-adapter specifications (incorrectly stated as 12 amps).
Key Observations
  • Agent never identified the product model (WHW03), which requires the 5-press pairing method per KB.
  • Agent misunderstood mesh topology, incorrectly stating no Ethernet cable is needed for child node setup.
  • Provided incorrect reset procedure: holding reset for 1 minute (should be 10–20 seconds per KB).
  • Gave wrong power specification (12 amps vs 2A) and incorrectly referenced '2 ms' rating.
  • Did not use or mention the 5-press pairing method, which is required for WHW03.
  • Failed to guide customer through accessing the web interface (http://192.168.1.1 or http://myrouter.local) to verify DHCP client list or network status.
  • No direct modem test or WAN status verification was performed.
  • Recommended hardware replacement without confirming defect or offering escalation.
Positive Highlights
  • Agent obtained the serial number from the customer.
  • Agent confirmed the customer's ISP (Spectrum) early in the call.
  • Agent remained polite despite customer frustration.
Agent Errors / Gaps
  • Failed to collect or confirm the product model number before giving advice, violating core protocol (WHW03 requires 5-press method).
  • Misunderstood mesh topology and incorrectly stated that no Ethernet cable is needed for child node setup.
  • Provided incorrect reset duration (1 minute) contrary to KB (10–20 seconds).
  • Gave inaccurate power specifications (12 amps vs 2A) and referenced non-existent '2 ms' rating.
  • Did not use or mention the 5-press pairing method, which is required for WHW03 per universal_5press_models.md.
  • Failed to guide customer through accessing the web interface to verify network status or DHCP clients.
  • Did not perform basic diagnostics: no direct modem test, no WAN status check, no firmware verification.
  • Concluded hardware defect without proper isolation steps and recommended replacement without offering escalation or self-help path.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 95%
Agent suggests purchasing new devices (MX4200, MX5500) instead of resolving the existing nodes, and no functional resolution is achieved.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent attempts basic troubleshooting (LED check, reset button, Wi-Fi name verification), but skips critical steps like testing WAN connection, checking pairing status, or accessing router UI.
R3 Partially Met Correct resolution path conf 80%
Customer is out-of-warranty; agent recommends purchasing new hardware without exhausting best-effort troubleshooting (e.g., factory reset via web interface), though some diagnostics were attempted before suggesting replacement.
Technical Accuracy
T1 Not Met Technically accurate info conf 95%
Agent repeatedly expresses confusion ('I'm totally confused of your setup') and fails to identify root cause; no logical diagnostic sequence followed.
T2 Not Met Appropriate tools / resources used conf 95%
No tools (remote access, web UI at 192.168.1.1/myrouter.local, speed test, DHCP client list) are used despite their relevance for diagnosing mesh node connectivity.
T3 Not Met No misinformation conf 90%
Agent provides incorrect reset guidance (instructing a 1-minute hold instead of the 10-20s range in KB) and fails to correctly identify the reset confirmation signal (LED flash-and-off).
Communication
C1 Not Met Clear & professional language conf 90%
Agent loses control of call, repeats questions ('What is the light indicator of the child node?'), allows customer confusion to persist, and fails to guide the interaction effectively.
C2 Not Met Confirmed understanding conf 85%
Agent uses technical terms (SSID, broadcast, isolation) without explanation, does not confirm understanding, and fails to adapt language to the customer's clear confusion level.
Customer Ownership
O1 Not Met Ownership & empathy conf 90%
Agent avoids ownership by steering customer toward buying new equipment rather than resolving the existing issue; no commitment to follow-up or alternative solutions offered.
O2 Not Met Proactive follow-through conf 90%
No clear next steps provided beyond 'look on Amazon'; no timeline, no actionable plan for resolution, and no callback/disconnect commitments honored.
O3 Not Applicable Closure confirmation conf 95%
No prior case history referenced; this appears to be the first contact for the issue.
Escalation Judgment
E1 Not Met Correct escalation decision conf 90%
Issue involves likely hardware defect in out-of-warranty device, but agent fails to escalate to engineering or suggest RMA path despite repeated reset failures and inconsistent behavior.
E2 Not Met Escalation prep & handoff conf 95%
No escalation was performed; therefore, execution criteria (correct path, complete details, customer informed) cannot be met.
Customer Experience
X1 Partially Met Customer effort minimised conf 80%
Agent offers brief apology ('I do really apologize for the inconvenience') but shows limited empathy throughout; does not acknowledge customer frustration or repeated effort.
X2 Not Met Tone & rapport conf 85%
Agent repeats instructions ('move two feet away') without adjusting tone, pace, or method despite customer confusion, disengagement, and expressed frustration.
X3 Not Met Overall experience conf 90%
Customer forced to repeat information, locate tiny power adapter labels, and perform manual checks that could have been streamlined; agent adds effort instead of reducing friction.
Call Transcript73 turns · 75 lines
Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
Yes, hi. I have a product that's out of warranty, so I called a while back and I was charged for troubleshooting and she did get the one down.
02:00
Speaker 2
Hi, thank you for calling Linkis. This is Regina. I'm going to help you today.
02:00
Speaker 1
Stairs next to the actual modem working, but she said that I needed to have the one upstairs not more than six feet away from the modem. Um, and I don't have additional cables, so I was wondering, can I unplug the original unit that's downstairs by the modem and plug this one into it and we can get it going? Yes. Okay, so, but I can unplug the one downstairs it's plugged in close to, you know, like a couple inches from it and we can hook this one from upstairs down there and you can get it going.
03:00
Speaker 2
Okay, so let me just confirm if I'm talking with Beverly Coop. And your email is lastminute minute less at gmail.com. So we have two Lynxis devices. Can we, yeah, so move the child node closer to the parent not about two, or three feet apart from each other.
03:00
Speaker 1
So when I bring it back back upstairs, I can just plug it in and it'll work? This too. I have one next to the modem and one upstairs. Okay, perfect. Okay, I'm going to do that right this minute. Just give me a sec to go downstairs. Do I unplug the phone line too or just the power? Okay. All right.
04:00
Speaker 2
[silence] How many Linksys devices do you have? [silence] Okay, one upstairs, which is connected directly to the modem. You don't need to unplug that one because it's always connected to the modem. Regarding this extender, all you need to do is to unplug the power adapter and move this one closer or same room with the main router. Okay. Just the power adapter.
04:00
Speaker 1
So, I leave the phone line plugged into the original one? The Ethan route cable? I I'm sorry, ma'am, I didn't understand you. What? Okay, so just a note in the power factor. Okay. All right. oky-doky. All right, I've closed it in. Uh Shuya number one.
05:00
Speaker 2
You're you're you're you're which is the parent node? Now you don't need to use an Ethernet cable on setting up the child node. The parent node. We can set it up via wireless. All you need to do is to grab the node and the power adapter. To plug this phone closer to the parent node. Yes. Okay. So let's just wait for this router to fully boot up. Kindly provide the serial number of this child node.
05:00
Speaker 1
2- um 0- I don't know if it's a 0 or an O, but it's 20 J10C 61717063. Uh, charter? Charter Spectrum, yes. I'm sorry, it's what? No, I don't know. I have to look. I have a MAC address. Uh, let me flip it around here. [silence]
06:00
Speaker 2
Okay. And who is your internet service provider? Is it Spectrum? The best router is also w8w0 3 right model number of this router is also w8w03
06:00
Speaker 1
I don't see a model number, ma'am. I'm sorry. There's all kinds of stickers on these. I know I have all kinds of stickers down there, but I don't see one that's labeled model number. I have a serial number and a MAC address. I have the name of the Wi-Fi, the password and the recovery key. No. No. Mm-mm. Unless it's over here. No, it's not. There's not. Mm-mm. Oh crappples. Yeah. They're the I bought 'em at both at the same I bought 'em both at the same time and they came in a twin pack. Yes. [silence]
07:00
Speaker 2
on the bottom so there's no model number indicated on the bottom but they are the same features with the main router so the child node is now two or three feet apart from the
07:00
Speaker 1
I have it plugged in to the power source. But you told me not to unplug the ethernet. So I didn't do that one. And plug it into the other one. Alright then. Okay. Well, it's not um I I know, but if this one's not plugged in, how could it do wireless? If the first one, the master, is not plugged in, how can it be wireless? It has no power because it's a dark blue. I'm sorry. If the child mode
08:00
Speaker 2
mhm. What is your mean for do not unlock the Ethernet? No need, just proceed to set up this one via wireless, wireless. Make sure if it's connected using a power adapter. Maybe it's turned on, of course. By the way, what is the light indicator of the parent node? How about the child node? What is the light indicator of the child node now?
08:00
Speaker 1
mode, the one that's upstairs, it's a blue, but I'm not seeing anything kicking on my modem to where it's trying to, to log on. Yes, I do, because the other one that I usually have, plugged in down here, works fine, and there's total internet access, but mine upstairs is hit and miss. What is the, what? It's, it, not upstairs, I have it down here, I brought it down here to, to look at it. I, I don't understand what you're asking. I, I brought the one from... uh, I've, I don't know, I don't, I've.
09:00
Speaker 2
Yeah. Okay. Do you have an internet connection from the main router or not? And say, so what is the light indicator of the node upstairs? The light. Yeah, notice the light indicator of the child note I'm asking for earlier. Is it solid red blinking blue? Because I asked you to move that one closer to the parent node.
09:00
Speaker 1
And I plugged in the power source. It is blue. No, the other router I had to unplug because I don't have additional wiring to plug both of them in at the same time. I'm sorry, I didn't understand that. I have one downstairs and one upstairs. The one from upstairs. Well, it's downstairs right now and it's blue. But the original one that I usually have close to the router is not plugged in because I needed the cord to plug in this one.
10:00
Speaker 2
and where is the So, both routers are solid blue. So, I thought you have two LynxIsis devices, but you have three, including the parent node. So, let me just confirm how many LynxIsis devices do you have, Beverly? The two. And which device is your calling regarding of the issue? And what is the light indicator of that node upstairs?
10:00
Speaker 1
You know what? I'm, give me one sec. Give me one sec here. I have one downstairs right next to the modem that works perfectly but the one upstairs does not work at all. So I wanted to get it connected to the modem so I could take downstairs, plug it in and it would log on to the modem. But when I called before the lady told me she said, oh, you have to have two sets of wiring because it has to be six feet, the one upstairs has to be six feet away from the modem. So I asked.
11:00
Speaker 2
Yeah, to be honest with you, I'm totally confused of your setup. Do not touch the main router, because you're calling regarding of the child node that lost its connection. So the main router that is connected directly to the modem, I guess it's working? What is the router that is connected directly to the modem? That is your parent node, right? [silence]
11:00
Speaker 1
You, if I unplug the original one, can I plug this one in and we could get it looked up and I could plug in the original one again, take my other one up and plug it in and have it log on? Just, but it could it, but I only have one power cord for the original one. I can't plug in the one from upstairs because I don't have a cord or a plug to plug it into because it's in the main one. Oh, so I need to go and get the one from upstairs and bring it down here.
12:00
Speaker 2
Yes, as what I mentioned earlier, no need to unplug the parent node, the main router, because it's always been connected to the modem. If we're going to unplug that one to... [silence] But both nodes have adapter. [silence] Yes, just focus with the extender that you're calling about. Move that one closer to the main router. No need to have an ethernet cable to set up this one. All you need to do is the
12:00
Speaker 1
Okay, so they both need to be powered up is what you're saying. Hello? I'm gonna I'm getting run upstairs and grab my power cord for this one and I'll be right back.
13:00
Speaker 2
[silence] Yeah, just move the extender, grab the other node closer to the main router.
13:00
Speaker 1
I'm trying to get my hours worth. please in the headset. I'm sorry pardon me. Do you want the child model HERE? Okay okie-dokie. Hold on one second. [silence]
14:00
Speaker 2
Okay, the child node about two, or three feet away from the parent node. The child node about two, or three feet away from the parent node. To plug or to place about two feet, or three feet away from the parent node. [silence]
15:00
Speaker 1
Okay, the second one is plugged in. And it has a blue light. But the internet isn't I'm sorry? It's right, it's not a foot away from the modem and the parent node. But now I put the parent node back and it has no power at all. No.
16:00
Speaker 2
and how far it is from the parent node how far it is from the parent node? yeah too is it no power at all? [silence]
16:00
Speaker 1
The parent boat does not but it is logging on to the internet and the light is blue. It's it's been working. It's the one that I have upstairs that hasn't been working. I went and got the power cord from upstairs and brought it down here and plugged it in. Oh, now it does. Now it's green. Uh, a dark green. So I'm just waiting for. The parent board is directed yes, directly to the modem, yes. It is just plugged into the power source. You told me
17:00
Speaker 2
yeah because earlier the parent node is working right it's solid blue as what you mentioned so how did you plug the child node Beverly in? and why is it the parent node doesn't have light? and is the child node wired directly to the modem or to the parent node? Now how about the child node? Ok and now
17:00
Speaker 1
No, you told me I didn't need it. Uh, it is still dark blue and the one on the parent mode is red. Well, the one on the parent mode was red. That's the one that I have all the time next to the modem. The, the main one. I'm talking to you, I have two. I have one down here next to the modem and I have one upstairs in my room. I have two. Total is two. And the one
18:00
Speaker 2
What other devices are connected to the child node?? And this child node is not connected either to the modem or to the parent node. Okay, what is the LED indicator of the child node? Light. I get confused. What do you mean for the one that is on the parent node? So, how many Linksys nodes do you have? Including the parent node? Hmm, the one that is connected on the modem is the parent node. [silence]
18:00
Speaker 1
Childe mode is still blue. To I do with the reset button? Okay. Okay, I'm going to- okay, I'm doing that right now. Still blue.
19:00
Speaker 2
[silence] Okay, press and hold the reset button, and describe the light indicator of the child node. It will have a solid blue, this means it's working solid green or solid blue for this model it's working. Let us just say 20 to 30 seconds, we need to observe the light. behavior describe the light color on top while holding the reset button.
19:00
Speaker 1
Okay. I'm sorry what. For what? No, it's going in just fine. I have it all the way leveled out. Okay. I can't cram it up there any more than it already is. Blue. no, the router is amber. The router is amber and it is uh flashing on and off and I have internet connection.
20:00
Speaker 2
[silence] Gently use a pin or paperclip to reset the router use a pin or paperclip to press and hold the reset button. [silence] what is the light indicator of the router okay it's still solid blue beverly
20:00
Speaker 1
that's what I'm doing and it's blue so unless you want me to unplug the ethernet cable and plug it into this one I don't think anything is going to happen okay well I've I've never had this problem before and the main one is on but the child one is not and I don't understand how it how it can go online unless it has the ethernet cable plugged in
21:00
Speaker 2
[jay-zh] [jay-zh] [silence] [silence] [jay-zh] [silence] [silence]
21:00
Speaker 1
Okay, well this one's not working. Okay, so I need to get a new one. Okay, I've been holding it forever and it continues to be blue. No, but I guess I can, hold on a second.
22:00
Speaker 2
s sound nodes. But the problem here is your device won't reset not the ethernet cable. That's why we're trying to isolate what's really going on with your Linksys router. Just use a pin or paper clip to press and hold the reset button for proper isolation and describe the light indicator. Did you use a pin? A sharp object?
22:00
Speaker 1
Okay, I just went and got a pen and I'm holding it in right now. it keeps falling off it keeps falling off so I don't think it's reset anything. It's still blue.
23:00
Speaker 2
Just let me see, one minute, press and hold the reset button for one minute. What is the light indicator of the router? Still solid blue? That's what we want to do is the light.
23:00
Speaker 1
Okay. Okay. Okay. Okay, now that I plug it back in, am I hitting the reset again? it's blue. It's solid blue. No, no, it's solid blue. Uh, well, it's the Velop setup 306.
24:00
Speaker 2
Okay, now unplug the, power adapter, and wait for 10 seconds to plug the power back, and observe the light, indicator. Now, Nid, check the light. Is it blinking or just suddenly? Okay, so when you turn, when it's turned on, when it's turned off and then turn it on, it doesn't blink. For the notebook, it just steady blue. Okay, check if the WiFi name check the WiFi name on the bottom of the router. What is the WiFi name? [silence]
24:00
Speaker 1
Yes. But the, the woman did that last time I called and she troubleshoot it. No underscore bell up setup 306 no second underscore. Well, well it works on the one that's down here cuz that's how I get get on it on my phone and my sister has in her room but she's right above where the modem is so I think she's closer. Right. Right. Oh, so you think it's not developed and that's why it's not working.
25:00
Speaker 2
Underscore Velop setup. So it's underscore Velop setup 306. 306. Then let's check if this WiFi name is broadcasted on your devices. You know just just main focus with just focus with the child node that we are working with. We don't have any problem with the parent node. Check if the WiFi name of this child node is broadcasting or detecting on the network list. That's why I asked you what is the WiFi name of the child. [silence]
25:00
Speaker 1
Well, that's no that's what the main one was. Before that, we had our own name for it. I don't I don't know. I assumed it was Velup set up because that's what this one was, but it still may be on Sally Charlie 2, which is what we had before we have the problem. Well, it says name underscore Velup set up 306. Where do I check that at? Well, Velup is in there. That's how I have
26:00
Speaker 2
No, it's not. We... we reset there. Check on the bottom of the child node, Beverly. So, your WiFi name, the child node is on the bottom, labeled on the sticker. Okay. Can we check this WiFi name on the network list if it's detecting or not? Go to your phone, go to the WiFi settings. Check your available networks. [silence]
26:00
Speaker 1
the one down here working. Uh, I'm looking. Yes, says it's connected. Oh no, this one says underscore Velop setup CBO. Mm-hmm, uh, well I'm on my phone, so I don't know if it's the child mode, but the one on my phone says underscore Velop setup CBO. [silence]
27:00
Speaker 2
how about the Wi-Fi name of the child now? is that broadcasting or not? because they have this different Wi-Fi name on the bottom. That's why I asked you earlier to look underneath of the router. What is the Wi-Fi name of the child now? but the one on the bottom of the, because if the SS ID of this router and it won't reset, it's a possible defect device. So, we're trying to proper isolate the router.
27:00
Speaker 1
Yes. That's that's what the sticker on both of them says. But when I go into my phone and go on the Wi-Fi, the current network is _blupSETUP, cb0. No, I don't I don't see it at all. Like what other devices? Um, I do have a computer. I have to go back upstairs for that though. Ugh.
28:00
Speaker 2
Sure. So, you mentioned earlier that the Wi-Fi name virtual node is _velocity set up three zero six dot. How about the velocity set up three zero six. Is that broadcasting it? Check your other devices, are those detecting on the network list? Do you have other phone? Other computer? [silence]
28:00
Speaker 1
. Mm. If you could give me a second, cause I got to get to my. it. If you could give me a second. I'm logging onto my Kindle. it is it's a log to a power strip okay so my kindle says underscore wallet set up C. B. O.
29:00
Speaker 2
And is the child node plugged directly to the wall outlet? or power Strip. [silence] okay, can we transfer this router or this child node to a different location? [silence] Are the Wi-Fi connections? um,
30:00
Speaker 1
Okay. So I need to go directly into a wall outlet, not a powerstrip. Uh, okay. I don't know if I can find one of those uh two to three feet away from my modem because it's out in the garage. What's that? Okay. Any outlet. Okay. Any outlet. Oh, I think I have one over here. Let me tell you. Okay. What do you mean? [silence] Okay, I plugged it in. Will that work? Yes, that's great. I got to show you.
31:00
Speaker 2
wall outlet. Yeah. It's okay. Any wall outlet? Or proper isolation? And observe the light indicator.
31:00
Speaker 1
Plugged into a regular outlet. And it is still blue. Nope. Nope. Why are there two different router names for the one that's the parent and the one on my fire? Kindle and the one on this? Why are they different? Okay I got it um.
32:00
Speaker 2
Does it blink when you turn it on? Because your child node Beverly is not yet connected to the network. So, suppose to be, since you reset the router, it is also broadcasting its own Wi-Fi name. And it is not yet connected to the parent node.
32:00
Speaker 1
not doing anything. It's still blue. Do you want me to do the reset button again? I'm sorry, do what? It's plugged into my wall in my home. How do I check power specs? Okay. There is nothing on the power adapter. Says Linksys. Oh, wait. Oh my God, that's so small. How am I ever going to be able to see this? Okay. What specs do you want? It's so tiny, I can't see anything.
33:00
Speaker 2
Now, kindly check up or provide the power specs of that device. Power specs of the power. The power specs of the power adapter. Just unplug the power adapter and check the power specs. It is actually under the power adapter. Input and output, voltage and amps.
33:00
Speaker 1
Do you have um, your magnifying glass? You do. Okay. Okay. I don't I don't have anything to be able to see that. It's way too small and I can't see it. I I I'm telling you. It's so small that I can't see it. 100 and... 112 volts 2... I think it says 2A.
34:00
Speaker 2
Yeah, check to see if the power port is 12 volts, 2 ms. Yeah, check if it is 12V, 2A. [silence] Yeah, 12V.
34:00
Speaker 1
Okay. What does that mean? How am I going to plug it into my kindle when it has an outlet plug? Oh, for Christ's sake. No, I don't think, um, I don't think I do. This is getting ridiculous. If I, if I just bought another one, would I be in better shape? If I just bought a new one?
35:00
Speaker 2
Sure. Volts and 12 amps for the power port. And were you able to wire a device? Do you have a laptop or computer which we can use to wire directly to this node, Beverly? Do you have an extra ethernet cable? Yeah, because since, yes. Because to be honest with you, if this router Beverly is no longer broadcasting its SSID, the light indicator is not the correct way when you're going to reset a router and sure the device will not reset. It is possible. [silence]
35:00
Speaker 1
Okay, so how do I do that when it has two prongs for a wall outlet? And you told me that I don't need an ethernet cable because it's wireless. Okay, so you think I have an ethernet port on my computer? With an external ethernet cable.
36:00
Speaker 2
Is that possibly defective but if you want the proper isolation we need to do an advanced troubleshooting we need to wire a device directly to it access the web interface and then ping the IP address of the router if possibly defective. [silence] And by set up a child mode but then since the router will not reset. This time for advanced troubleshooting we need a computer that has an Ethernet port which we can use to wire directly to this router to access the web interface. [silence] That's why I'm asking if you have a computer or a laptop that has an Ethernet port which we can use to wire directly to this router. [silence]
36:00
Speaker 1
Have you been asked first? I don't think I have that. Okay, I'll just go ahead and do that because this is way too frustrating. I appreciate your time and your patience. Thank you so much. Sorry.Okay. Thank you so much. Do I do I need to buy two new ones or just a single one? So So both of them. [silence]
37:00
Speaker 2
Yeah, but if you doesn't have an extra Ethernet cable, a computer or a laptop that has an Ethernet port, better for you to do an upgrade, Beverly, because your router is possibly defective. Yeah. And I do really apologize for the inconvenience, but we are all stock. Okay, you're welcome. And just feel free to call us back so that we can assist you setting up your other node. You're welcome. Maybe you can also consider to do an upgrade. But if you're just planning to purchase a single, yeah, but if you're planning to purchase a single one since the other is working, just click on the MX 4200.
37:00
Speaker 1
Support X4200. Okay. So if I was, okay. So if I was going to upgrade the whole thing, what would, what model would that be? Mhm. MX4200. Those are two different models. I'm assuming that the 5500 is better than the 4200, right? Okay.
38:00
Speaker 2
M X 42. UH M for Michael, X for x-ray, 4200. So you can actually look, okay, you can actually take note of this model number. So MX 4200 and MX 5500. Yeah. Yeah, but of course, I will give you some options for you to compare the budget range and also the the price range and the features of the devices. So MX 42, MX 55, there was an MX 8500
38:00
Speaker 1
Okay. the MX5500 right. Okay. Okay. Okay. I'm sorry, what was that last part about the model numbers? Oh, yeah. 85 and 6200. Yes. I will I will do that. All right. Thank you so much. I appreciate your time. [silence]
39:00
Speaker 2
Okay, so MX-4-2-0-0, MX-5-5-00, MX-8-5-0-0 and MX-6-200. Okay, you can actually look for that devices on Amazon. And if you're planning to do an upgrade and purchase two nodes, of the model numbers that I suggested, I bet 42 MX-55. Yeah, and if you're planning to do an upgrade, yeah, if you're planning to do an upgrade, just purchase two nodes. Either of the model numbers. Thanks. You're welcome, and have a great day. [silence] Okay, so MX-4-2-0-0, MX-5-5-00, MX-8-5-0-0 and MX-6-200. Okay, you can actually look for that devices on Amazon. And if you're planning to do an upgrade and purchase two nodes, of the model numbers that I suggested, I bet 42 MX-55. Yeah, and if you're planning to do an upgrade, yeah, if you're planning to do an upgrade, just purchase two nodes. Either of the model numbers. Thanks. You're welcome, and have a great day. [silence]
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