Speaker 1
This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. [silence] Hello. [silence] I'm not sure why we get disconnected, but thanks a lot for answering the call. Now, regarding your ticket, um, I was trying to look for a supervisor, but how about this? Let me give you a one-time support for this. This is again, one time, so one-time courtesy, okay? [silence] All right, cool. So, where is that node, node right now? Where is the node that we're trying to add? that we're going to add? [silence] How many nodes do you have total? It says on the record you have three.
00:00
Speaker 2
yeah hello [ silence ] OK what's that? what? [ silence ] no this is not an ad this was already on there it's just that all of a sudden it it turned purple it goes blue and then it blinks and then it turns purple yeah yeah that's what I have three.
00:00
Speaker 1
The light of the two nodes, is it? Yeah, go ahead. Where's the main nodes? Can you bring that child node to where the main node is located and plug it into power two to five feet nearby the main node? Next to main node, yeah, Uh, this, uh, I mean, yeah, maybe. power power supply. Power strip, I mean.
01:00
Speaker 2
the main one, the, the other two ones are blue. The other two ones are blue. The, is in my living room and it's blue. next to the main load. okay. Do we not have an extension cord there? Some guy. I got to power it, but, I gotta see, uh, an extension cord here somewhere. Just give me just one second so I can find me an extension cord. yeah. so frustrating to have these things here. in the west this was tension caught. Hold on. One second. Yeah. Yeah. Here. Yeah. These are the extension ports that we use from that. That's the one that he had. Oh I got to plug this in for this. OK. OK. Now I got to put it in. I'm just plugging it in real quick though. Ah. det. det. I'm gonna take it off.
01:00
Speaker 1
All right, let's wait till the light back all in the purple and you let me know so we can start doing the servicem, okay? Yeah.
04:00
Speaker 2
Ah, fuck. Okay. All plugged in. I'm getting no power. What could it
04:00
Speaker 1
Is it blinking blue or polygon? Alright. Thank you. You are right that's expected like <start_of_audio/> That's a .
05:00
Speaker 2
What is this? The other one didn't have no power. So, so this been working. It's just this pull. Okay. All right. Okay. It's blue right now, but it's getting ready to turn purple on me. Okay. It's slowly blinking like on and off blue, slowly. That's what it normally does and then it just goes all purple. But it's still just slowly. Okay. Okay, so now you
05:00
Speaker 1
Alright. On the main node, there is a reset button. You have to be careful with this one, though. On the main note again, there's a reset button. Press and release that five times. Not too fast, not too slow. It should be one second up between presses. Again, be careful. Do not
06:00
Speaker 2
Yeah, still slowly blinking blue with purple. Um blue with purple. Okay, now it says solid because that's what it normally go solid purple, then I can't do nothing with it. But soon. Okay, now it's solid purple.
06:00
Speaker 1
Follow me totally right or gonna end up listening to the whole thing. [silence] Yeah, main one. [silence] One second gap between the phrases. Sounds like this, press, [silence] release, press, release. Just like that. Five times, yeah. Yeah.
07:00
Speaker 2
OK. That'll be on the, yeah, on the main one. You can push it push in now, out five times. Slowly, right? On the reset. Yeah, five times, right? OK. All right. OK. Now that one is going white, purple, so, so that one that I pressed release, got blue. And then I went back to reset that one, and then I pushed that blue one in, out five times, and then that blue light came back on. And I was trying to get back to the start menu, but it wouldn't let me go to the start menu that way. So then I went back to, actually, I went to the start menu. Then I just hit the start menu, the start button one time. Then I hit that start button button, to go from blinking, to solid purple. Right, and you want it to be solid purple when you're on the start, we're on the wifi. So I got back on, the reset after resetting that one, the link in, out, the button in, out five times, slowed back to start menu, and I hit the start menu one time. Then I clicked on the wifi. That's the reset button over there for the wifi. So I hit that reset over there for the wifi. OK. All right.
07:00
Speaker 1
Great. So I'm going to set the time right now. five minutes, and five minutes expected light of that should be solid blue if working. If not working, we're going to do um, another troubleshooting. Never expected to be a solid blue yet. I'll let you know when the timer is up. You can check your time. ask me questions, you'll be up questions and I'll be right here. Hmm. It depends. If it's just adding, then no need to reset. If it's upgrading, then yes, it requires reset.
08:00
Speaker 2
[KEEP_UNCERTAIN] The one that we're working on is red blinking [silence] or orange [silence] Okay. [silence] So, in five minutes that orange should be blue. [silence] Okay. [silence] Okay. [silence] Okay. [silence] Yeah, let me ask you something. [silence] If I buy a new set of these links, I gotta call you guys to get it reset? [silence] If I buy [silence] what? [silence] Well, adding means I'm gonna take these three that I have, [silence]
08:00
Speaker 1
That's upgrade... Oh, no. Right. It's good to upgrade that. That's the question. yes. Personally, as a technician, I think this one is good. It's a 5-band router. The settings of this is uh very good, it covers 3,000 square feet for Wi-Fi. Depends though, on... if there's a wall then it will decrease it's range.
09:00
Speaker 2
[silence] and get rid of them and get three brand new ones. that's considered adding. that's upgrading. so it'll be to the same links same tiles but it'll be all new. it would be all new ones yeah because I'm just tired of I think these are just getting to that age. cuz like I said sometimes my television just buffers you know? And it's not supposed to buffer that much. So um is this model that I have is it any good? The model that I have is it any good or I should it be upgrade? huh? Mmhmm.
09:00
Speaker 1
signal up and down or single-story home all right you can take it back to where it was and it should be working
10:00
Speaker 2
OK, now it's solid blue, nope, it was for a min red again. There's a few other models that came out that are little, I think a little better to cover over $5,000. The more the coverage, the better, right? Because my home is like 2,000 square foot. It is a single story. Yeah. I got it on solid blue row. Looks like it stained that color now. Um,
10:00
Speaker 1
Yes. I can stay in the line, well, to make sure that it's going to work. [silence] Uh.
11:00
Speaker 2
[KEEP_UNCERTAIN] Sorry. So take it off? Do you plug it back in where it was? Right. I plugged it back in. It's going blue now. Yeah. It's solid blue now. That would mean that would mean, no, wait. I mean, I talked to the brinkley. That would mean that these [silence] These routers are still good, right? I would assume. That would mean the routers are still good. OK. OK. So right now it went. No, it went from blue. It went from blue to red and is blinking. Blinking red. It went from blue and then it went red and now it's blinking red.
11:00
Speaker 1
Yeah, uh, this should be good. Maybe, two more years something ? Um, 3 ? Something 2 to 3 years. Uh, okay.
13:00
Speaker 2
M places the set, and that's, I definitely know that it's, they drew. How is the model model still good? You said you was checking on. Yeah. Okay. Two or three years more. OK, so what when it gets to the point where the tv buffers for the route and not giving it to fit in, right?
13:00
Speaker 1
(Wait,) That is right next to the television you saying? That note? Oh, the main router? Oh, okay. Yeah, I think it's just a channel issue. Channel issue, but since that's , (on auto) right now you can try to observe the connection. We're else. Oh, blinking blue. It's not red. No, it's blinking .
14:00
Speaker 2
if you like. huh? all right. Yeah. all right. it's right next to the children. You think it's channel issue? Right now, still blinking. A couple blue. Yeah. Now it's blinking green. That's right. Huh? You are stopping. You know, now now is is blue again. But a late I played them. Everybody. The five minutes is up. Right.
14:00
Speaker 1
Yes. All right. That's it. It's already, it's already added. It's working, um, server the connection since it's back to network up and running. It comes with a manual, but if you wanna, um, if you want as to assist you with the initial setup, you can for sure give us call back. It will have three years warranty and free support for three years if it's available mesh. Mm-hm. Linksys, Mesh, Intelligent Mesh, uh.
15:00
Speaker 2
Yeah, it, it, it, it, it looks like it started, the bluish, yeah. Looks like it's solid now. Okay, so what are we gonna do next, he said, uh, up, okay, up and on him, okay, uh, let's see, so if I get another upgraded one, that's, I will call you guys to get it set up, or how does it work? Oh, well, okay, all right, it has to be a mesh, right?
15:00
Speaker 1
model number and X something like that as long as it's an X you'll be fine very much welcome thank you for understanding and I hope you guys have a good night bye
16:00
Speaker 2
It's, okay. All right then. All right, buddy, thanks a lot, man. Appreciate . Thanks. You, you too. Mm .
16:00