V2 Rubric Detail — fe5b0442-7a4c-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-07 21:44
Duration
40m 33s
Contact
Daniel Hernandez
Issue Type
WiFi Connectivity
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Donna Grace Dubduban
HappyFox Case
#LTS00136275
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: WHW03B_Child node got disconnected from the network
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy3.00/5
Communication2.00/5
Protocol3.00/5
Efficiency2.00/5
Overall2.4/5

V2 Rubric Scores

Resolution3.12/5
Technical2.50/5
Communication2.50/5
Ownership3.00/5
Escalation0.00/5
Customer Exp1.79/5
Overall48.8% (+0.8)

V2 Grader Summary

Despite strong ownership and a reasonable troubleshooting sequence, the agent provided materially inaccurate technical information (non-existent 'solid purple' LED) and failed to escalate after repeated pairing failures. The issue remained unresolved with no clear next steps, resulting in high customer effort and an open case.

V1 Case Analysis

Customer reports two WHW03 child nodes failing to pair (red/blinking blue LEDs). Agent guided through factory reset and 5-press method on parent. Node never achieved solid blue. App and web access attempts failed due to lack of Ethernet and password confusion. Out-of-warranty; no resolution or follow-up established.

Troubleshooting Steps
  • Verified model (WHW03) and serial number.
  • Confirmed out-of-warranty status.
  • Instructed to move child node within 3 feet of parent.
  • Guided through factory reset of child node (hold reset until bright blue).
  • Performed 5-press pairing method on parent node.
  • Attempted to use Linksys app to check firmware and signal strength.
  • Attempted local web access via myrouter.local but failed due to password and connectivity issues.
Key Observations
  • Agent incorrectly referenced a 'solid purple' light as the ready state (transcript [13:00]), but WHW03 uses solid blue (per KB: universal_mesh_node_management.md).
  • Failed to confirm router admin password or app access before guiding customer through app-based steps.
  • Did not verify that the customer had an Ethernet cable before suggesting web UI access.
  • Call ended without escalation, paid-support option, or scheduled follow-up despite unresolved issue.
  • Long silences and repeated instructions reduced efficiency (e.g., [29:00–32:00] login loop).
Positive Highlights
  • Collected full customer details including name, email, phone, model, and serial number (transcript [05:00–07:00]).
  • Correctly identified WHW03 as a 5-press compatible model and applied the correct pairing method (universal_5press_models.md).
  • Provided ticket number S-0013.6275 for future reference (transcript [25:00]).
  • Acknowledged out-of-warranty status and set appropriate expectations early (transcript [08:00]).
Agent Errors / Gaps
  • Provided incorrect LED status information: 'solid purple' is not a valid state for WHW03; correct state is solid blue (universal_mesh_node_management.md).
  • Failed to confirm router admin password or app access before troubleshooting (transcript [29:00–32:00]).
  • Did not verify availability of Ethernet cable before suggesting web UI access (transcript [36:00]).
  • Did not offer escalation, paid-support option, or concrete follow-up plan after troubleshooting failed (transcript [40:00]).
  • Repeated login instructions without resolving the root cause (app not installed, no Ethernet, password confusion).

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 98%
Customer ended call with nodes still showing red/blinking lights and no confirmation of stable connection; issue unresolved.
R2 Met Diagnostic thoroughness conf 90%
Agent guided customer through logical sequence: verified placement, performed factory reset, applied 5-press method, monitored LED changes, and suggested app-based signal check — all relevant to mesh node pairing.
R3 Met Correct resolution path conf 95%
Agent correctly identified product as out-of-warranty and proceeded with best-effort troubleshooting rather than dismissing the case.
Technical Accuracy
T1 Met Technically accurate info conf 93%
Agent identified symptom (solid red LEDs), asked about node roles and placement, tested reset response, used 5-press to initiate sync, and evaluated outcome — logical diagnostic flow.
T2 Partially Met Appropriate tools / resources used conf 88%
Agent suggested using the Linksys app for signal strength but did not guide customer to access web UI (http://myrouter.local) where firmware, topology, and logs could be verified; missed opportunity for deeper diagnostics.
T3 Not Met No misinformation conf 95%
Agent instructed customer to wait for a 'solid purple' light, which does not exist on WHW03 (only solid blue or red); this materially incorrect LED guidance contradicts KB and risks customer confusion.
Communication
C1 Partially Met Clear & professional language conf 87%
Agent set initial expectations but later repeated instructions, allowed long silences without transitions, and failed to close with clear next steps despite ongoing issue.
C2 Partially Met Confirmed understanding conf 82%
Agent used accessible language overall but introduced unexplained terms like 'firmware update' without simplification and did not confirm understanding after complex steps.
Customer Ownership
O1 Met Ownership & empathy conf 96%
Agent owned the case throughout, did not transfer, stayed on call for ~40 minutes, and attempted multiple solutions without deflecting responsibility.
O2 Not Met Proactive follow-through conf 94%
No specific next step, timeline, or follow-up commitment was provided; call ended abruptly with unresolved issue and no callback plan.
O3 Not Applicable Closure confirmation conf 100%
No prior contact history evident; customer confirmed this was first call, so continuity could not apply.
Escalation Judgment
E1 Not Met Correct escalation decision conf 90%
After extensive troubleshooting failed and hardware defect suspected (one node consistently failing), agent did not escalate to engineering despite valid trigger per escalation guide.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent used polite phrases and thanked customer but did not acknowledge frustration from repeated failures or prior self-help attempts.
X2 Partially Met Tone & rapport conf 83%
Agent maintained steady pace but did not adjust for customer’s visible confusion during app setup or repeated verbal stumbles.
X3 Not Met Overall experience conf 92%
Customer repeated serial/model info, struggled with app login due to unclear instructions, and lacked tools (Ethernet cable) agent assumed available — high effort with avoidable friction.
Call Transcript69 turns · 72 lines
Speaker 2
Speaker 1: Welcome to Links support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product.
00:00
Speaker 1
Yeah, Shauna. Well, so I've been on your website, and I have the Linksys. It's an older mesh extender, I guess you could say. And I've tried plugging in the model number into the app, you know, the computer, it doesn't even recognize it or anything, and I just had Starlink installed at my house. So, and I'm using these.
04:00
Speaker 2
Thank you Thank you for calling links is technical support. My name is Donna. How may I help you today?
04:00
Speaker 1
extenders to extend it through the house. But so the one closest to the modem that's you know, the the links is is plugged into the modem, the Starlink modem. Well the rest of them are red. And the guy was telling me that I probably have to update or re establish a connection and I have to do that online. And I've been unsuccessful at this point. So I'm not sure what to do here. Okay. It is. Yes. Wow. Uh Daniel Hernandez. Hal David A.
05:00
Speaker 2
Mhm. Thank you so much for sharing that and I appreciate you bringing this to our attention. Let's see what we can do to get this fixed, OK? By the way, is this your first time calling Links's technical support? Mhm. May I have your first name and last name please and can you please spell it out for me using Panatics for accurate documentation? Daniel.
05:00
Speaker 1
Daniel Hernandez 54 at yahoo.com. Yes, that's correct. Correct Yes Next one. [silence]
06:00
Speaker 2
yes, well, daniel Hernandez, thank you so much. And may I also have your email address and can you spell it out for me using phonetics? Uh huh. Okay. So your email address is daniel@yahoo.com, right? Okay, thank you so much. And is this the best number that we can call in case we will be disconnected? 309, 576, 766, Thank you so much. May I also have the model number and the serial number of the product, you can find it on the label on underneath the device or on the box that came with it.
06:00
Speaker 1
I don't have the box, but I have a serial number here. Ready? Yeah. 20 J as in Jeff. 20 M as in Michael, 38, A as in Apple, 47159. I yeah, 20 J, 20 M 388A47159.
07:00
Speaker 2
okay they have this your number okay yeah ready those ago
07:00
Speaker 1
Ryan, are you still here? Uh, I am, yes. Starlink. Okay. We're at the Tentia conference room. No problem.
08:00
Speaker 2
Okay, thank you so much for sharing that. And are you calling from the United States? Mhm. Who is your Internet service provider? Harlans. Okay, thank you so much. One moment, please. Let me check the serial number in the system. Please give me 230 minutes. Thank you so much. [silence] Thank you for being patient. I can see that this product is outside its warranty period, but I'm glad you called. Let's take a look at the issue together.
08:00
Speaker 1
Okay, yeah. So there's always been the one closest to the, the modem has always worked online as months would go by, I'd start you know, I'd have to reset it. Now it's the one by the modem is is green, this is green. The remainder is red. So yeah. I mean, go ahead. Um, one, two, three. I have three.
09:00
Speaker 2
Okay, and see what we can do for you today. Just set the right expectations, since the product is outside warranty, replacement options would still follow the warranty policy. But we can absolutely take a look at the issue and see what we can do, okay?
09:00
Speaker 1
Yes. Yes, okay. Yep. Yes, well, so let me go down. So, yeah, so, I read the directions and it said that you need to have the child modems no more than 10 ft, no more than 10 ft over. So let me see. Okay. So I have one downstairs. Okay. I have one downstairs. That one is green as well. So, yeah, I have three. Yes.
10:00
Speaker 2
the, node that is wired directly to the modem, as the parent node, and the rest of the nodes as the child nodes, okay? Okay. All right. So, the device that's wired to the modem has a solid green light, but the child nodes, the two child nodes have solid red light. Are are um I Am I? Am I correct? Okay. Mm-hmm. Mm-hmm. Okay. um yeah, that that's right. Okay. Correct. Mm-hmm. Please, move the child nodes. Mm-hmm.
10:00
Speaker 1
I okay I'm I'm within I'm I'm within three feet yes I mean X yeah it's right now it yes okay okay so'll hold it down until it trans
11:00
Speaker 2
All right, so please move the non-working child node closer to the parent node, like three feet closer, okay? Okay. So the child node that has a solid red light is now three feet closer to the parent node, right? Okay. Okay, let's reset the child node that has solid red light. Please follow the steps. Press and hold the reset button located at the bottom of the node. While pressing and holding the reset button, observe the light on top of the node. It will turn red and fade in three pulses. Okay? Once the light goes out and then turns bright blue, you can release the reset button.
11:00
Speaker 1
Okay, so it's blinking red. It's off. It's still off. Yeah, it's still off. Yeah, I read somewhere where it said to hold it for like, what, 20 seconds or something. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Well, it's blue. It's not a faint blue, but it's blue. [silence]
12:00
Speaker 2
Yeah, once the light goes out and then turns bright blue, you can release the reset button. Yeah. Yeah. Well, actually, there is no definite time for how long you'll press and hold the reset button. Just make sure that the LED status of the node is properly let up, and once the light goes out and then turns to bright blue, you can release the reset button. Mm-hm.
12:00
Speaker 1
I like it. It was blinking a couple times but it's it's just a light blue. Yes, I did. Okay, it's it's fading in and out. Blue still. yeah, it's still blink. It's it's just a slow fade in and out blue. Oh it went. It went.
13:00
Speaker 2
yeah, is it blinking blue, right now? Mm-hmm. Okay. Did you already release the reset button? Okay. Alright. Now, let's wait for the power light to turn solid purple. Let me know once it's solid purple because it's an indication that the node is ready for setup. Okay. Mm-hmm. Okay. By the way, just the one child node is... Mm-hmm.
13:00
Speaker 1
it it it it went red no purple yep nope nope it's solid red and and what method is that so what am I supposed to do press it five times you said oh [silence]
14:00
Speaker 2
Yes, I can hear you. Is it solid red or is it blinking? Uh huh. Okay. Is it blinking red? Okay. Now, let's add the child node to the parent node using the five press setup method. Have you ever tried this method? This is the quickest way to set up your new mesh or your mesh system or your child node through the network, okay? Okay. Please, yeah, please perform the steps that I will be telling you. You need to do this on the parent node only. Do not do this on the child node, okay? Do this on the parent node and
14:00
Speaker 1
Okay. Quick. Okay. All right. Okay. It went yellow. Still flashing slowly. Yellow. Now it's green. Okay. It.
15:00
Speaker 2
Please be careful, press the reset button at the bottom of the parent node, five times, within five seconds, do not hold the reset button or you may end up resetting the parent node, just press it five times like you're pressing a white switch, okay? Press release, press release, press release, press release, press release, press it five times within five seconds, okay? All right. All right. Okay. Okay. Okay. It will take four to six minutes for the child node to sync.
15:00
Speaker 1
Okay, yeah, the child node is blinking red now. Okay. Yeah, the parent node is still solid green. And child node is still blinking red. And I literally have them, they're actually touching each other.
16:00
Speaker 2
Okay. Yeah, that's normal. It means does that means trying to connect to the parent node at the moment. Mhm. Please. Mhm. Please keep me posted. Okay. Once the child node will turn solid blue or solid green.
16:00
Speaker 1
Yeah. still are these do these supposed to get updated or are they SIL? Once, they're hooked up to the internet, they would be updated automatically. If there's any. I-yes. Yeah, if it's green, it went green. The child mode went... Yes. Oh, no, it just turned to red. It's solid red. It's flashing. Looks like it's kind of blue now. Huh, it went green again.
17:00
Speaker 2
Are you referring to the firmer? uhmmm Are you referring to the firmer? hello. Uhmm. uhmm. Is it still ready now? Oh good. Please give it one minute. Let's wait for uhmm. one to two minute. By the way about your question earlier about the firmer update.
18:00
Speaker 1
Yeah. So, like I said, I was having problems. It wouldn't even, um, it didn't even identify my uh my model number to even start because but I was getting a zero.
19:00
Speaker 2
yes Linksys nodes can automatically update their firmware if you enable the auto firmware update on the web ui by default most Linksys systems have the automatic firmware update feature enabled this update generally happen overnight to prevent internet disruption but we can verify the firmware version on the Linksys app or on the web ui just to make sure that it's updated um oh no um I got the model number let me let me double check it to make sure we can also find the model number on the Linksys app or on the web ui so you don't have to worry about it [silence]
19:00
Speaker 1
has now been Green for probably 15 seconds, now going on 25, so that's something good. Um, one stays red. Oh, so the one downstairs. Okay, yeah, both of those, the mother and the child that are in the office, they are 3 inches apart. I'm going to go downstairs. They're both still Green. And let me see what, what downstairs.
20:00
Speaker 2
by the way the other child node that you mentioned earlier the led status of that is solid green right the one downstairs.
20:00
Speaker 1
Oh, yeah. It's, it's, this one downstairs is still green. Okay. Now, uh, let me go back up to the office and see if, Yeah, but still green. Both are, yeah. I do not have the app installed on my phone. Uh-oh. Okay, hang on. Okay, uh, Yeah, W-H-W-0.
21:00
Speaker 2
great. it means that it's still working fine. okay. good. yes. is it solid green? Wow, congratulations. by the way, is the Linksys app installed on your phone? Let's check the firmware version. oh, I see. that's okay. by the way, the model number of your product is WHW03. okay.
21:00
Speaker 1
03 you don't go. Do the last two letters? No, it's 032 oh So I don't I don't need to include the version two, the V2. Right, this this thing So the child Yeah, this one's okay. It It's green now, but it went to blue. Yeah. Yeah, but there's something going on this one, the top this one here in the office. it's That one has never been consistent. I don't know what it is.
22:00
Speaker 2
Yes, you can give me is it zero three W.H.03-03. OK. It means that the device's version two. Thank you so much for providing that. I really appreciate it. Hm.. Yeah, the V2 means the firm version. I see. That's good. By the way, Oh, I see. So that could
22:00
Speaker 1
Okay. Okay. So that means I'm going to disconnect it and I'm going to take it into our dining room. Oh, so it just went to blue again and it's three away. Is that normal? Yeah it it's a light blue. Okay. It went green now. [silence]
23:00
Speaker 2
This could be the child node is not getting a good signal from the parent node or from its upstream node or there are wireless interferences within your network. So what we can do is to relocate that the child node right now and then we will check the signal strength on the link sys app if they are strong or they are weak and then we will also run the channel finder. Okay? Can you please relocate the child node to your desired location now? Yes, correct. Yeah. That's okay. Okay. All right. Blue is good. Actually. Yeah. Blue is good.
23:00
Speaker 1
Okay. I'm going to disconnect. Okay. It's blue. I hooked it up. Well it went, it faded to light blue or it's blinking blue.
24:00
Speaker 2
OK, that's OK. All right. OK.
24:00
Speaker 1
Still, it's not a solid blue. It's just blinking. Yep. Okay, it's blinking red. Yeah. Blinking red. All right, hang on. Let me get this.
25:00
Speaker 2
Yeah, it will take four to six minutes for it to sync to the network again. Mm-hmm. By the way, let me give you your ticket number in case we get disconnected. You can use the ticket number in your next contact or in your future contact, okay? So, your.
25:00
Speaker 1
Okay, go ahead. Um, um, um, hang on. Col Piers and Tom or Piers and Paul? Um, um, um, Piers and Tom, okay Piers and Sam, okay? Um, um, one, three, six, two, seven, five. Um, um
26:00
Speaker 2
okay okay okay LTF itself. yeah, C as in Tom. yes, yes. S- 0013. 6275. yeah, correct.
26:00
Speaker 1
Okay. I'm walking back to the child. Okay. Right now it's green. That's good. It's blinking. Now it went to blue. Um, my wife, you wanna do that? Yeah. Oops. Yeah. Okay. So, guys, install the Linksys app. That she's looking at right now. Okay.
27:00
Speaker 2
Okay, that's good. Now, do you have another phone? Do you have another phone available or a mobile device where you can install the Linksys app so we can check the signal strength of the nodes? I see. Yeah, sure. Install the Linksys app on your phone. Mm-hmm. Correct.
27:00
Speaker 1
J Lynn's KS okay. Yusuf. No, Link L-I-N-K S, and it should pop up. Link this top. Yep. Okay, he's there. Which one, this one or this one? Uh, do you want the Linksys Smart Wi-Fi management or the router admin setup? it's probably this one. hello? Oh, it's probably that one. Yep. Okay? I got it. Yeah, it's loading. Okay. It's loading. And, uh, we gonna look at the modem. Yeah, it's green right now.
28:00
Speaker 2
Let me check. Hello? Let me check. Please hold on. Link sys. It's just called Link sys. The app is just called Link sys. Okay. All right.
28:00
Speaker 1
But. Okay. Okay, so, are you logging in? Is he logging in on my app? Yeah, yeah, we're going there. Okay, it's his manager wi-fi or set up a new new wi-fi network? No. Okay. Okay, what what It's asking for an email address. So should I use his or router password? Uh, It says go to your iPhone settings and tap on wi-fi and select your wi-fi from the list. Once connected, return. Yes, it's um, it's this one. No, no.
29:00
Speaker 2
And then after that, [silence] log in to the [silence] to the app. [silence] Yes, correct. [silence] login to the Linksys app. Then [silence] select [silence] manage your Wi-Fi. Are [silence] is it asking for a router [silence] password? Yes. Yes, you can use the router password [silence] [silence] instead. Okay. [silence] Yeah, me [silence] [silence] Yeah, make sure that your phone is connected to the Linksys network and [silence] [silence] not to the other network or to the mobile data.
29:00
Speaker 1
It's go go down. So, it's developer something, right? D E V. Uh, it doesn't show up. It's. I'm sorry. Go ahead. Yes, that's what. I didn't. I okay. Um, password is. Shoot. See if I can take a photo of this. I'll write it down. If I can read it. [silence]
30:00
Speaker 2
[silence] Yes. Can you check the Wi-Fi name printed underneath the parent node? If we did not change the Wi-Fi name before, the node will broadcast the Wi-Fi name of the parent node, which is located at the bottom of the node. That is the default Wi-Fi name. But if you already changed the Wi-Fi name, you connect the phone to that. Also the password is located underneath the device underneath the parent node.
30:00
Speaker 1
XF5-5-FJ1SDEH. One S D E H. Okay, so that's what she needs. Okay. Uh, hang on.
31:00
Speaker 2
OK, yeah. Is it connected now? [ silence ]
31:00
Speaker 1
Here's the password, Tati, right there. X, F5. [silence] So what is the login? Dansstar1. No, no, right here. Password. But it just, it's not giving me any kind of. [silence] Okay, hang on. Make sure just a minute now. [silence] So it's it says, unable to detect a connection with your Wi-Fi steps below. See more tips. Make sure your router is powered on. Check your, okay. Manage your Wi-Fi on back again. And it want to go into router password, not email. Okay, all it says is go to your iPhone settings and tap on Wi-Fi. [silence]
32:00
Speaker 2
No problem default, default router password is admin, to login to the Linksys app, You can use the word admin as the router password, it should be in all lowercase.
32:00
Speaker 1
collect your wife, sleeping one's connected come back here. So, uh, I don't see. I got direct. Well, it says all I got to start his Starlink code and try it other. It's D E V something. uh, what what's the name of the network? Well, it it's it's connected to to my known. name on uh Starlink. Yes, it's it's a vlog setup.
33:00
Speaker 2
yeah OK are you um, did you turn up the mobile data on your phone? Maybe the phone was connected to the mobile data. Can you check the can you double check the default wifi name located underneath the parent node? Maybe the device is connected to a different network right now. That's why oh I see so it should not be connected to the star link.
33:00
Speaker 1
You know, Starlink was never changed, and we never changed the link then, or the Lyn... or the Lynkys to me. Starlink. No, it that hasn't popped up. Yeah, that's, um, I Yeah, I have. Why is that? Oh, it's easier to do it that way? [silence] Okay, let me let me give her what to look for.
34:00
Speaker 2
did you already change the Wi-Fi name of your network to Starlink? okay. So, the phone is now connected to the Wi-Fi name Velop, right? Okay. Oh, I see. So, do you have a computer? Do you have another device that is connected to the network right now? Like a computer, an iPad. Yeah. Let's access the setup page of the router using the device connected to the network, to the Linksys network so we can check the settings.
34:00
Speaker 1
on our app it's, well, oh, go back to, um... go back to what? to the Wi-Fi, it's, other, the name is... So the name she would be... It's right here. I know. I'm looking. No, it's below. It's lower slash um... 00:09 Capital D I E L O P S E T U P 00:20 nine-four-six. Okay. And then the password is this right here. [silence]
35:00
Speaker 2
Is this the Wi Fi name?
35:00
Speaker 1
I I can do either um I just don't know I don't have a yeah my I an iPad won't work because it doesn't have I need an ethernet cable. So yeah. [silence] Well I I I can do either um I just don't know I don't have a yeah my I an iPad won't work because it doesn't have I need an ethernet cable. So yeah. [silence]
36:00
Speaker 2
OK. So let's try using a computer or the iPad. Do you have a computer that we can wire directly to the Linksys node? Do you have a wired computer or a computer with an Ethernet port? Mhm. Mhm. Yeah, do you have a laptop or a
36:00
Speaker 1
Let me try that. If I have a, I got to find an Ethernet cable. Yeah, I don't think I have an Ethernet cable. Actually, yeah, no. Yeah, I guess it does have an Ethernet port. Gosh, I mean, those things are obsolete. I, oh, wait a minute. I think I found something here. Nope. Yeah, I got rid of all those. I think.
37:00
Speaker 2
Okay, thank you so much. But you don't have an ethernet cable, right? Okay. [silence] I Mm-hmm. Okay. That's good. Mm-hmm. All right. But we are having. Okay. All right. No problem. No problem. Are you referring to the firmware or to the model upgrade?
37:00
Speaker 1
Okay. Okay. Okay. All right. Yeah. If this continues to be an issue, then I will probably purchase a newer versions. I mean, these things are, what, Patty? 10 years old? Those extenders. Yeah. Yeah. So, well, great. Well, thank you. Bye-bye.
40:00
Speaker 2
a model upgrade has better Wi-Fi range and faster speeds. So... Okay, that's good. Thank you too. Take care. Bye-bye.
40:00