Speaker 1
Yes, I've got a number to give you. It's one three six zero five one. Yeah this is the ticket number.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. Hi, thank you for calling Linksys. This is G. I can help you today. Oh yeah, sorry about that, yeah. Yeah. Sorry. Uh what is this number, sir? Is this your ticket number? A ticket number. I see. Uh how about your phone number? Sure. Can I have your phone number, please?
00:00
Speaker 1
298 9,596. Yeah. Yeah. Right. So I have my new cable modem hooked up and I have my Lexis. I have one of the pods that's hard-wired into the modem. It is solid blue and it's been solid blue the whole night, but I just got to get my other two pods connected. total of three, Right. [silence]
01:00
Speaker 2
okay got it I'm speaking to mr. David Stephanie okay got it you are calling for the same concern with your MX 2000 okay how many linkage nodes do you have there three so okay so the one that is connected that has a steady blue light that's the one connected to your modem okay so what you wanted to do right now sir is
01:00
Speaker 1
The other two are within uh two feet of the uh the uh pod that is, blue. [silence] uh flashing red. Right. [silence] So hold the reset button down. [silence]
02:00
Speaker 2
add your uh your pods or your boosters right your child nodes okay okay so yes sir we will go ahead and um add this now so okay where are these pods right now sir I see. What's the light on the two pods sure? flashing red um let's do this one sure underneath the device or the uh the pods you have there a reset button right okay can you please press the reset button sure of these pods for 15 seconds or until the light on the top turns off and back to solid blue
02:00
Speaker 1
Okay. Okay, it's off. I'm one of them. Now I'm gonna do the... Okay.
03:00
Speaker 2
yes, hold it sir until the light on the top turns off. okay do the same things sir on the other node. [silence]
03:00
Speaker 1
Okay, that one's off now, and the other one is flashing blue. It's still flashing blue right now. it's still it's still flashing blue. uh it just turned purple. it just turned purple. okay. so the one that has hard wired into the uh cable modem is blue. and the other two.
04:00
Speaker 2
So let me know, sir, if the other is already purple. [silence] Okay. Yeah. Okay. [silence] [silence] Okay. Yes, sir. That's good. Yeah, give it another 30 seconds, sir, just to be sure that it's fully booted up. [silence] Okay.
05:00
Speaker 1
[silence] [silence] purple right now. [silence] So you're talking about the ones that are purple, correct? [silence] Oh, the one that's hard wired, press it five times. Okay. Okay. [silence] Okay, I did it and it's white, flashing white.
06:00
Speaker 2
Okay, that's good, sir. Uh, so it seems that we can, uh, now add this node to your network and uh, we will do the five press method, sir. So five press, sir. What we need to do is to press and release the erase button of your parent node or the main pod five times. Not too fast, not too slow. No, sir. The one with the blue light, sir. The main. Yes. Yes, sir. Not too fast, not too slow. Okay. Okay. That's good. So let me know, sir, if it turns back [silence]
06:00
Speaker 1
okay It is solid blue and one of 'em is flashing purple and one is solid purple not one yep they're moving they're they're uh flashing one is flashing red and one is flashing now they're both flashing red okay okay okay
07:00
Speaker 2
Okay. Okay, that's good. That's in, okay, that's good. So let's just give it a couple of minutes here. Usually for five press setup, it will take three to five minutes. Just let me know if it's already steady, steady blue, okay, or any color that is steady. Okay, I'll just be on mute, sir. Just let me know, okay?
07:00
Speaker 1
Yes, they are both blue now. They just both turned ooh, wait a minute, wait a minute, wait a minute. I got one blue and one red. Uh, they they're they're both they all three are solid blue now. Uh, yes.
10:00
Speaker 2
Yes, they are both blue. Oh, wait a minute, wait a minute, wait a minute. I've got one blue and one red. Okay, that's a caterer. Uh it will go to a Buddha process after it turns a solid blue. Um may I just ask sir? Uh do you have.. Hmm. Okay, that's good. Do you have the app around your phone or not? Okay. Um can you check on your app? If you can see the
10:00
Speaker 1
I'm checking for internet right now. Uh it says, uh name your Wi-Fi. Yes, all three of them are blue, solid blue now.
11:00
Speaker 2
[silence] ... Okay, yes sir. You can go ahead and create your name your Wifi name and just let me know if you're done. I think sir, you're still on the setup process on your links app, but your notes are already online. Yes sir. So, go ahead sir and uh
11:00
Speaker 1
I'm logging in. The email address and password combined is incorrect.
12:00
Speaker 2
What is it like on your ABSIR? [silence] There's another option for you to log in on your APSR. [silence]
12:00
Speaker 1
So, use that as the password, are you saying? Okay. Oh, Router password. Okay. [silence]
13:00
Speaker 2
You can use that one instead, it's way more faster and easy for you to log in. No sir. Log in using your router password. If in case you don't know the router password, just let me know. Yes, by default sir, that will be admin all lower case. But if your firmware of, I'm sorry, if your red device or your router or your pods, the firm of is updated, then it will require for you to create a more secured password.
13:00
Speaker 1
So I put the password on the one that's hardwired into the Netgear. And it says email address and password combined is incorrect. Skip. Okay. Skip for now. All right. Create your router password. You.
14:00
Speaker 2
uh-huh uh-huh okay okay sir can you go back or can you skip on that part sir i think there's a skip option sir yes okay okay okay okay so this is the password that i was referring earlier sir that you can create um um if you forget so yes by default sir that will be admin [silence]
14:00
Speaker 1
You want me to put admin down for the password right, right now? So you want me to create my own password right now? Okay. Yes. Can't have the same one twice. Okay. Okay.
15:00
Speaker 2
[silence] What is the exact [silence] word it says, sir? Create your admin password? Yes, yes, sir. Create your admin password or router password. So this password, sir, is not your Wi-Fi password, okay? This is your password to login on your Linksys app. A same character, sir. Same letter or same number in a row.
15:00
Speaker 1
配置 Wi-Fi 网络, 我还在应用程序里面, 应用程序正在进行配置, 我在里面了, 我也在紧密, 我还在配置。
17:00
Speaker 2
sure if you're already inside the LASApp okay okay um okay I'm on the dashboard sorry
17:00
Speaker 1
So just so you know, I'm old, and my technology is not my friend. So I can, okay, that's created. I've got one node is blue, hardwired blue, and the other two are flashing red. Now. Now let's connect you to your Wi-Fi. Looks like you're not connected. Go to your phone settings now. Okay. Okay. [silence]
18:00
Speaker 2
[DOWNWEIGHT] Just so you know, I'm old enough. That's okay, sir. Anyways right after this, this will be all good. That will be configured. No need for you to do anything, just to move the note. Put it somewhere else, right? Like that. So I should press red? Okay. Let's. Okay. Okay. Okay. Kindly go to the settings. Yes. Yes, sir. Go to your phone settings. Look for the name that you just created for your link, sir.
18:00
Speaker 1
yeah it says it's connected got a blue check next to it looks like your child nodes looking for your child nodes okay
19:00
Speaker 2
Is your phone connected, sir, or not yet? Good. Okay, that's good. Uh-huh.
19:00
Speaker 1
It says uh internet is ready connect your device to your new Wi-Fi go to dashboard. Okay internet online uh three nods. But they can't connect they're not connecting to the other two they're still flashing red.
20:00
Speaker 2
Yes, go to desktopter. Hmm. Yeah. That's okay, sir. We will just rebuild that right after this. Oh, it says three nodes, right?
20:00
Speaker 1
It has three nodes. Yes. It says, internet online. They're all blue now. They're all they're all blue now. Uh, wait a minute. Now, one is I got two solid blues and 1 flashing blue. Now. The other one is complete. All right. They're all 3 blue now. Okay. Okay. Unplug them. Do I need to turn them off or just unplug them? Okay. Right.
21:00
Speaker 2
Does it say online or offline? Internet online, how about, okay, that's good to know sir. So what we need to do next is unplug your node, okay, that's actually part of the reboot sir, okay. You can unplug the nodes here and put it on your preferred place sir. Anywhere you want. You can just unplug it sir, just make sure not to unplug the parent node, okay, or the one connected to your Napgear box. you're welcome sir it's my pleasure assisting you by the way sir after you plug in again your pods your child nodes it will take two to three minutes to reboot again or to connect to your parent okay So just give it a time sir after you plug it in [silence] Transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence]
21:00
Speaker 1
Okay. I have them placed and plugged in different parts of the house. Do I need to be up by the main one or what do I need to be now? Okay. So then me you all Okay.
23:00
Speaker 2
thank you okay okay just stay on the parent node sir cause uh or if you want since you're using the app we can roam around the house or just to be sure that all of your nodes will go online.
23:00
Speaker 1
The one that's hardwired is solid blue still. Okay, on my app, it seems to be all connected, the nodes downstairs, that one's solid blue. Looks like they're all solid blue at this point. No, you know what I get to do now? Reconnect all my devices. No, not your problem. Not your problem. Thank you.
24:00
Speaker 2
Okay, well, that's good to know, sir, so it seems that everything is already good up and running. cualquier? Any other concerns or questions? Yes Are you Yes, sir. Yeah, I think that's what you need to do, sir. I apologize. As much as I wanted to help you further for that. Okay. Thank you, sir. You're welcome.
25:00
Speaker 1
Perfect. Thank you. You too. Bye. Bye. Bye. Bye.
26:00
Speaker 2
sir have a good day. Please stay safe and feel free to call us back. You're welcome sir. Bye-bye.
26:00