V2 Rubric Detail — fee156f4-7bf6-11f1-8…

what's wrong Blue that's there um [silence] [silence] [silence] Hi, was I talking to you before? My name is Phil DiMaggio.

You were helping me set up some parent, I talked to somebody that sounded just like you, that was helping me set up some MX8400 parent and child nodes. Yes. Why didn't you call me back? Oh, yeah. So, I'm, okay, so I got my phones working, that's good, 'cause they're plugged into that. Now, when I unplug the two child nodes, one I'm solid blue right now, the other one is blinking red. Should I wait 'til it stops? Oh, now it's now it turns solid blue.

Okay, so basically, I've got my phones at the shop working now. I plugged them in and they're plugged into that. That's perfect. This one here, I don't know what that goes to. That one goes back, oh my gosh, I got so many wires plugged in. I don't know if everything's plugged in correctly or not. But, okay, so here's the deal. We were talking, the parent mode is solid blue, the second child, or the first child is blinking red right now, and the third child is solid blue. Yes. Yes. That, well, we, we only have three of them. So, parent is blue. Second child is blue.

And the first child, I should say is blinking red. Well, they were all blue when I came back to talk to you and now it's blinking red. And I don't know if it's what it's trying to do. It's trying to set up wirelessly or what it's trying to do, but. Yes, the firmware update was successful and it went through. And so... Okay, okay. We'll do that here. Let me find out where this wire is running. That wire is plugged into this. I just want to make sure we're not conflicting with wires here. and too many I'm plugged in. So that's connected there. This one and this one go up. One goes to the front. One goes to the back. So that's perfect.

Bit. And then this one here comes out of this and plugs into that. That's what's giving us our internet. And then uh this one here comes through here. Where does it go? That's that one there. Yep. That's that one. That one comes down here. That's what plugs the grandstream. Okay. So grandstream. Grandstream. We got that. This blue one here goes up. Nothing. Which one plugs into that? Okay. That one. There we go. Internet. That one plugs into the router. I've got that. This one plugs into my phone system. I've got that. This one here goes down and plugs into the switch and then this one here comes out and plugs into the phone. Okay. So router, router, switch. This blue one.

Michelle Podlesny: Where does this blue one go? I've got to figure out this blue one real quick so I just know where, what I've got going on and so that way we make sure everything's connected correctly. So blue one comes out of here. Blue one here. Blue one here. [silence] Okay, that blue one goes here, comes here. Oh my God, these wires are so just, just everywhere. It's a business, so there's just tons of stuff, you know? So let me pull this one here. All right, this one I'm pulling in here. Oh boy. [silence] I don't know if we got that in there. Sell that out. Okay, then it comes down here, followed up here, comes here, comes to this one. This one here goes to that there, which comes to here, which also goes up. and it looks like maybe to the back to something else. I don't know what it goes to, but. Okay, that probably goes back to that switch back there. So, all right. So tell me, I have already set my router. Okay, now it's blue. It's solid blue. Child two is solid blue. Okay. All all three are solid blue. Okay. No, no, I'm in my back back back closet right now. So, so now let's move it to the desired location. So let's see here and they can be connected wired or wirelessly, correct? Okay, so we'll go with the first one. Let's go back to my office. First we'll just try them wirelessly. Right and then we can

So, my first one here, we're just going to plug it in and leave it set. Let's take the third one. Yeah, I went through and I took the AT&T and I put it into a pass through mode. I turned off the Wi-Fi on the CGW452 and let's see here. This one here is, oh, and none of them are hardwired into each other. Okay. Did I unplug that one? Take it up front. So yeah, so I went into the CGW452 and I turned off the Wi-Fi, enabled pass-through, followed some instructions on the internet, got it all hooked up and I think they're pretty good to go. All right, for now, we can plug this here. So we get everything going. Let's see here. Where should I plug this? It'd be in. Do you know, uh, just plug it in back here for now. This is not the permanent occasion for it, but it will be fine for now. Okay, so all those are reset. So I have phone lines. Yep. I got those. Let me, um, let me see if I can call a number here. Um, 816-468-0529. It might, it might not work, it might. I don't know. Oh, it works. Okay. So I got all my phone lines working. So that's perfect. Um, now we are just waiting for these to.... What's the longest time they should they take to connect to each other and turn solid blue? I mean, right now this one is blinking up here, blue. It's... Okay, so typically about six minutes is about what we need to.

Okay, well, that's cool. Yeah, then I'll I'll know and then I can run all these. I'll run an extension wire out, put them to where they're more in the open, not in a closet, to where we'll get better coverage. Man. So now, do you want me to check any firmware or anything like that, or is there something we need to do on the computer up front? I mean, they're still connecting or do we need to wait till they all connect? Uh, yeah, let me go. Let me go up front up here. Okay, so I need to say done. Done adding. acquired. Links this. All right. Done adding child nodes. Uh, apply. Okay, so it took me back to the main page. Okay, well, that's cool.

What do I need to do? [silence] Uh, basic. [silence] I do. three seven one.

Different from a child node model number.

There's a child below it, which is child three. And it says firmware is 1.1.6.209924. That's wrong. It's an MX2000. 1.1.6.209924. So how do I manually upgrade it? Because when it's checking for update, it's not doing it.

Okay. So, tell me where to go on the Web site. Yeah, sure. Yes, ma'am. Yes, maam. Or do you want me to go to the link to this Web site? [silence] I'm at the Web site. Let me see here. Say hello, MX2000. Okay. [silence] downloading documents firmware. I've got the firmware right here. Download.

[KEEP_UNCERTAIN] [silence] you want me to go to Lincoln's here. [silence] choose file. [silence] put that in here. [silence] boom. [silence] downloads today. [silence] we've got that. [silence] yes. [silence] okay. [silence] so so cancel this. [silence] the updates already on the the updates already on me. [silence] it didn't. [silence] it didn't start. [silence] so you want me to sign out of it? [silence] I canceled. [silence] it's not started. [silence] So I [silence] so sign out and [silence] log into the child. [silence]

okay. so I'm going to go to be L.A. all right. and then we're going to say. okay. I I I'm I'm tell me where to go. I'm not I'm already at the Linksys login page. on the Linksys page. I don't know how to get to it. I it says access Manage select.

It says router password. Yes, ma'am. Okay, admin. Let me refresh. Okay. We've updated our password requirements. Create a new. Okay. No, let me create a new one. Let me do this here. Okay, refresh this. So I got to create a password. No, I'm asking you, do I need to create a password? Type in admin, all lowercase. Well, I know, but it... sign in. Okay.

Releasemonitor.com. Huh. Okay, and admin password. Okay. Let me put this down here. Okay. Hey, and I hit reset. All right, I'm logging in. I did. All right. Where do you want me to go? Device list. Okay. Um, [silence]

I see Linksys online. they say all of them are online even though this one up front is read and the one next to me that is read ends in five three. Do you want me to click that and update the firmware even though it's red? The child, I've got one of the child next to me at the computer and it is not, it is solid red. They're all MX 2000s. It says MX 2000 on it. I believe so. Let me look at this one over here. This one here is an MX 2000. Yeah, they're all MX 2000s. I bought they came as pairs. They came as pairs. I bought two sets I bought three sets. I have I have two sets over here and I have one set at my house. The parent is an MX 2000. The child, two children up front. I mean, they're not all connected, but they're MX 2000s. And this one back here is an MX. Let me get to it. And it's red too. They're all red. They're not connecting wirelessly. MX 2000. So I try to plug it into the internet? Yeah. [silence]

Should I try to plug it into the switch? See if it comes on. All right, I don't have to reboot it or turn it off or anything, just plug it into the switch and it should try to connect. I have to reboot it. Oh, if it doesn't connect, you want me to reboot it? It's just solid red. So do you want me to try to reboot it? Do I just hit reset once? And plug it from the power source. That is it.

well that's great she just hung up on me I mean it's like so she's upset because I'm normally home by now and this is like this is a terrible process I mean it's like she had dinner ready for me and everything and it's like he just doesn't understand I can't do this kind of stuff during business hours I mean it because my whole system would be shut down okay good news so far the one in the back is solid blue let's see here is it blinking or what are they doing nope it was it was not it was blue now it's solid red I I don't know this ends in 214 let me see it ends in 214 let's see [silence]

Let me go up. Okay. This one's blinking red. Okay, so on device list, it says 224 is online. So the IP address of it is, IP address is 10.26.1.32. Let's see here. The other child node is, cancel. [silence]

50 10, 26, 1, 165. No, the parent node is, yeah, 10 26.1.1 is the parent. I've got one sitting right next to me. I've got one sitting right next to me. It ends in 50. It is solid red and it says the IP address is 10 26 1.165. I've got a new window open. [silence]

Okay, Velop excess, okay, so we got to access the Velop, so we're gonna go to the one that ends in 50 and then it says here, I got a password, case-sensitive JB 8 X J B 9 Z sign in. Oh, I must've typed something wrong. Let's try it one more time J B 8 X J B 8. Okay. A D M I N. No, let me try the password again, and the password is J B X J X B 9 Z.

Yeah. It's not using that password either. Is it going to use the password that I created? [silence] reset. [silence] I hit reset. [silence] recovery key. There we go. [silence] two, three, five, seven, nine. [silence] The key didn't work. [silence] What the heck? [silence] Hold on. Let me look at this here. [silence] Two, three, five, seven, nine. [silence] Okay. [silence] Key didn't work. [silence] I typed in the recovery key. I'm going to type in two, three, five, seven, [silence] did I what? [silence]

I did Yes I did Yes I did I'm looking at the bottom of it Hold it in my hand and type it right off of Oh the Okay now my girlfriend's calling me again Hold on one second [silence] Oh my god I think my girlfriend is nuts Okay So here we are Um I am at Now see it has a different HTTP up here It says 192.168.1.131 That's not right

That was the wrong one. Let's see. Okay. Let me put in the correct one forward slash. I've got the correct IP forward slash CA. Bam. It took me to the page. I clicked this. It's still at the same one. Okay. Access router router password. You want me to try admin? Admin worked. I don't know why the IP address changed up there, but I was at the right page. So all right. So you want me to go down to the bottom and hit? CA. I did. Now hit connectivity. Automatic is checked. It says it's checking.

For updates, updates are available. Uncheck it. No. It says that they're available, but I have the download. So let me just click the download. I put the image in there and say apply. All right. Let me change our time zone. Where is Central Time and say apply. All right. And it says here, start. Yes. Okay. All right. So we're started on that one.

how could I do this in the middle of the day when I had customers? I I I can't, you know? I mean, this is would have been hell to do if I would have had a bunch of people in here, you know? So. All right, let's get this. Okay, we got that. Let's go for this. Now I can take it up front. Oh, there. I almost forgot my phone. Okay, but hey, we're making progress because god damn, she's calling me again, hold on.

Oh, my God. My girlfriend is crazy. She's like, she's like, oh, I hope you're enjoying yourself. Enjoying myself. I am like working on, I was like, if you don't believe me, just come over here. Okay, so okay. Firmware is complete on that one. All right. Why am I getting this warning? Don't show this page again. Continue. Advanced, proceed. Okay. All right. So now I need to find out the IP address, [silence]

of the second child. Correct. The second child ends in 14. No, uh, well, wait a second. It's not showing an IP address because it's still logging in. So we'll wait till it logs in.

All right. It's still it's blinking red right now. Let me cancel this to see if it's online. It says it's online but it doesn't have an IP address yet. you so it's it's still blinking red. And the first one is solid red. Okay, here we go. I've got an IP address. So let me copy the IP address. Open up a new browser window. H TTP. Do I do HTTPS or just HTTP? Hello? Okay. Yes. I didn't know if you were there. So I do HTTPS or HTTP or just HTTP?

https colon forward slash forward slash vortex.com forward slash ca. Okay. Secure connection failed. It won't take a secure connection. So let's try just HTTP. Okay, it'll take that. All right, I click that. All right. Okay, come on now. So once the firmware's updated, then we'll try to add them again. Can they both be plugged in at the same time and they can be added at the same time? Okay. [silence] VO: You're listening Richard Bessete and Hema Lockheed Martin head of campus recruitment. You're listening to Richard Bessete.

Okay, so this one here, okay, it, the IP address changed again. So let me go back and put this in with the IP address /ca. I don't know why it keeps reverting to a different address. That, it did it. That's so weird. Okay, here we go. Access router. What do you want me to type in? Advant? Okay, and let me log in. Okay, go to CA. CA, then connectivity. We're going to, it's unchecked and we're going to go to downloads. Wow, another one. Cool, but that's way different from the other one. That's weird. Okay, Oops, I can't type right in it. So some other, oops, can you give me a second? Give me, please. Give me at least one second. Umm, let me give you a second. I'm re-routing. Re-routing based on where we wanted, where we want to go.

routine going to go to that open open start yes yes Create yes yes now so should I unplug the second second one and plug it back in and and let it try to reboot or no okay oh no I wasn't talking about that one I was going to

Unplug the other one. So now it says, "router reboot." So can I unplug the one that we already did the firmware on? Not the one we're doing it on now, but OK. All right, so I'll unplug it. Wait 10 seconds. OK, I'll plug it in. Your router is rebooting. OK. Let's see here. So they're both both blinking blue. [silence]

they're both, they're both blinkin' red. Um, the one we updated the firmware on has come up solid blue. hopefully it doesn't turn off. The other one is now it's blinkin'. Now solid red. It blinked to solid red. The other one's blinkin' red. Oh my god. She's trying to call me. Hold on one second. I'll be right back. [silence] Okay. So, now we need to add them again, correct? Probably. Okay. What address do you want me to go to U.

OK, let me try this: 10.26.1.1. God darn it. That is not it. OK. OK, we'll do that. My R-O-U-T-E.local. OK. Now this is going to take my password. No, no, no. It's logging in automatically. OK. device list. All right. There we go. All right. So now, one of the child nodes is solid red, the other one is blinking red. So what do you want me to do? [silence] There we go. All right. So now, one of the child nodes is solid red, the other one is blinking red. So what do you want me to do?

Do I need to reset it or reboot it? Okay, so I'm gonna go to, ca connectivity, ca router setup, okay. And I'm waiting, that one's still blinking red. It's just blinking, we'll see here. [silence]

one of them is solid red. The other one is just blinking red. The one that's blinking red, how do you want me to reset it? Unplug it for 10 seconds. Okay. Okay, power's off. No light. And come on now. solid blue release. Now it's setting. First child note.

Combo node is solid red. The other one is solid blue. It's going to. Now it's blinking. Blinking. Blinking. Blinking. Yeah. I can do it even though that one's plugged in, and it's sitting there blinking.

but, how do I, but if I add, they're both plugged into the internet, they're both plugged into the network. Should I unplug the one from the network? Okay. The one that is still resetting, unplug it from the network. Now add wired child nodes. Okay, I click that. Now the one that was I unplugged it. It is a pink right now, while the other one is solid red. No, nothing happened to that one. So, should I plug the other one in, say done, and plug the other one in and see if it does it? Okay. I put done. I'm going to plug it in. Okay.

And I'm gonna say add. And then we can re yes, let me hit this. Yes. It's a net gear. It's a $3,000 switch. Oh ma'am, I don't know right off the top of my head. It's all the way in the back of my office. So let me let this one reset. This one's just sitting here pink. When I clicked add wired, it didn't do anything. It's not blinking. It's not doing anything. I think, should I call back in the morning or when do you go to work? I didn't know what time you came [silence]

varepsilon, or if you could call me in the morning or something. Okay, I'm just going to call him in the morning because this is just this isn't working. I I I've got to go home. She's yes. No. That's that's fine. I'll I'll be here. I'll tell you the model number really quick.

It's not connected to another network, ma'am. I only have one network in my building. And everything is connected to it. Okay? I mean, everything is connected to it. It runs back through this switch. And the switch is, I mean, it's like, this switch is a Netgear M4300-12X12F. It's like it's two $3,000 switch. M4300-12X12F As in Frank, it is a Netgear ProSafe switch.

Yes. OK. OK. Uhm hold on. Hold on. OK. let me go to my network here and see what we got. Alright, network. Please close this here. network. OK. M 4300 if I click it,

I don't even know how to log in to this thing. [silence] Call about the IP address of it. I've got the IP address of it. Is that what we need to put in there? 192.168.0239. links this. Tell me where. Man. I don't even know how to get into it.

sure i'm in the parent node and you want me to go to device list and it says unexpected error 2123. okay i'm logged in to it and then it's not displaying here let me log in click that access route sign in and load in and still giving that unexpected error pulling from here uh... seems like you're in cache or something refreshing yeah and still gives me the same message uh...

and in the device list, um, that, uh, is that where you want me at? is in the device list? How do I do that? it doesn't uh, oh yeah, yeah, yeah. I need to know like that. Yes, IP address is 10.26.1.1. How do I how do I do that? [silence]

Okay, [ silence ] okay. Access the switch, disconnect the switch from your, router wait about two minutes for it to assign it's default IP. Typically this connect your lap, stop directly to the switch via ethernet cable, set your computer's IP address the same switch. Okay. I'm going to do this in the morning. I'm going to go home because my girlfriend's going to leave me because she's so pissed. I'll call back in the morning, okay? Okay. Now I know what I got to do in the morning and I'll get done in the morning, okay? Okay. Thank you, man. [ silence ]

All right. I hope you have a wonderful day. All right. Bye bye. Okay bye. [silence] Thank you. All right bye bye. [silence]